This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Suporte based in Brazil.

This role is an opportunity to take ownership of a growing support function within a dynamic technology environment.
You will be responsible for delivering a human-centered support experience while helping structure and improve support operations.
The position combines customer interaction, problem-solving, process organization, and continuous improvement.
You will act as a key connection point between customers and internal teams, ensuring efficient resolution of requests.
The ideal candidate is proactive, organized, and motivated by creating value through excellent service.
You will have autonomy to shape processes, improve workflows, and contribute directly to customer satisfaction.
This is a remote opportunity for someone who enjoys challenges, collaboration, and building solutions from the ground up.

What the job really is