This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Sistemas PL based in Brazil.

This role is focused on IT service management, ensuring operational stability and efficient resolution of incidents, problems, and service requests.
You will monitor and coordinate support processes, ensuring compliance with service levels, performance indicators, and governance standards.
The position offers the opportunity to work with global teams, contributing to continuous improvement initiatives and technology operations.
You will act as a key connection point between users, technical teams, and stakeholders, ensuring clear communication and effective issue resolution.
The role combines ITSM practices, process management, reporting, and crisis coordination in a structured technology environment.
You will contribute to improving service quality through data analysis, documentation, and proactive recommendations.

What the job really is