This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Atendimento (Sistema Educacional) based in Brazil.

This role is ideal for a customer-focused professional who enjoys solving problems, improving experiences, and connecting people with technology solutions.
You will support clients using an educational management platform, ensuring requests are handled with clarity, efficiency, and a consultative approach.
The position combines customer relationship management, technical understanding, process improvement, and collaboration across multiple teams.
You will act as a key connection point between customers and internal areas, helping drive resolution and continuous service evolution.
The role offers the opportunity to work in a technology-driven environment focused on innovation, education, and digital transformation.
You will contribute to improving support processes and creating better experiences for organizations and their users.

What the job really is