AI Outcomes Manager

AI Outcomes Manager

In a world where companies are swiftly adapting to the AI revolution, the AI Outcomes Manager will play a pivotal role in guiding organizations toward optimized AI utilization. This role involves working directly with executive sponsors and teams to identify impactful use cases, ensuring that the organization leverages AI technologies effectively. By translating complex business needs into actionable strategies, the AI Outcomes Manager will drive measurable outcomes and enhance productivity across various departments. This is an exciting opportunity to help transform a company into an AI-native enterprise and to be at the forefront of technological advancement.

Accountabilities

• Partner with executive sponsors and end users to identify high-impact use cases and turn them into measurable business outcomes.
• Lead strategic reviews and advise customers on their AI roadmap, ensuring they get the most value from the platform.
• Translate business needs into clear problem statements and success metrics; collaborate with Product and R&D.
• Conduct discovery workshops, scope pilots, and guide rollouts to drive adoption of the platform.
• Design and build AI agents with and for customers, rethinking business processes for maximum usability.
• Proactively identify expansion opportunities and drive engagement across teams.

Requirements

• 5+ years of experience in roles that blend business and technology (e.g., product, analytics, data).
• Strong problem-solving and communication skills, comfortable with stakeholders at all levels.
• Ability to craft effective prompts and guide AI agents for real workflows.
• Understanding of current LLMs and ability to set expectations for reliable, cost-effective solutions.
• Product sense and user empathy, identifying applications of AI across job functions.
• Experience with modern AI platforms and tools (e.g., OpenAI, Claude).
• Good to have: Customer-facing consultative roles experience and comfort presenting to leaders.
• Good to have: Experience in evaluating AI outcomes and iterating for quality.

Benefits

• Standard OTE range of $130,000-$210,000 annually.
• Comprehensive benefits package including medical, vision, and dental coverage.
• Generous time-off policy and 401k contribution opportunities.
• Home office improvement stipend and annual education and wellness stipends.
• Regular company events and healthy daily lunches.
• Commitment to a diverse and inclusive workplace culture.

Key skills/competency

• AI Strategy
• Business Transformation
• Use Case Identification
• Stakeholder Management
• LLM Understanding
• Prompt Engineering
• Product Sense
• AI Platform Experience
• Outcome Measurement
• AI Agent Design