Operations Manager (Remote - US)
@ Jobgether

Hybrid
Hybrid
Full Time
Posted 4 days ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXX******* @jobgether.com
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Job Details

Operations Manager

This position is posted by Jobgether on behalf of DCX PH Inc. We are currently looking for an Operations Manager in the United States. This role is perfect for an experienced operations leader who thrives in fast-paced environments and is passionate about driving team performance and client satisfaction.

Key Responsibilities

As an Operations Manager, you will:

  • Lead, coach, and develop Supervisors, Sr. Supervisors, and Assistant Managers.
  • Monitor and analyze operational metrics to meet client and organizational goals.
  • Identify and implement process improvements for efficiency and satisfaction.
  • Collaborate with Account and Workforce Management teams on staffing and profitability.
  • Oversee enhancements to client programs and quality initiatives.
  • Conduct client visits and performance review meetings providing recommendations.
  • Promote teamwork and professional growth while maintaining safety.

Qualifications

  • High School Diploma required; BA/BS preferred.
  • 4+ years in customer service/call center; 3+ years in management.
  • Healthcare industry experience preferred.
  • Strong interpersonal, communication, and conflict resolution skills.
  • Proficiency with phone systems, reporting tools, and other technologies.
  • Solid operational and financial acumen with budgeting experience.
  • Ability to multitask, problem-solve, and maintain composure under pressure.
  • Experience managing multiple sites and complex workflows.

Benefits

  • Comprehensive medical, dental, and vision insurance.
  • Life insurance and disability coverage.
  • Flexible spending account and life assistance program.
  • 401(k) plan with employer contribution.
  • Paid time off (PTO) and sick time.
  • Tuition reimbursement and professional development opportunities.
  • Work-from-home flexibility across the United States.

Our Hiring Process

Jobgether is a talent matching platform using AI-driven job matching to connect top talent with suitable opportunities. Your profile is evaluated through CV and LinkedIn screening, followed by an automatic shortlist and, if necessary, additional manual review for fairness and transparency.

Key skills/competency

  • Operations Management
  • Process Improvement
  • Team Leadership
  • Client Satisfaction
  • Budgeting
  • Performance Metrics
  • Analytical Skills
  • Conflict Resolution
  • Coaching
  • Call Center
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How to Get Hired at Jobgether

🎯 Tips for Getting Hired

  • Research Jobgether's culture: Explore mission, values, and recent news.
  • Customize your resume: Highlight operations and leadership experience.
  • Emphasize relevant skills: Focus on process improvement and analytics.
  • Prepare for interviews: Practice behavioral and technical questions.

📝 Interview Preparation Advice

Technical Preparation

Review reporting tools usage.
Practice data analysis techniques.
Familiarize with workflow software.
Understand budgeting and financial metrics.

Behavioral Questions

Describe a challenging team leadership scenario.
Explain conflict resolution in high-pressure situations.
Discuss an instance of process improvement.
Share examples of mentoring staff effectively.

Frequently Asked Questions