Business Applications Analyst, CRM - REMOTE (US... @ Jobgether
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About the Business Applications Analyst, CRM (Remote) Role
This position is an exciting opportunity for a detail-oriented, technically skilled professional to support and optimize CRM and RentCafé systems across multiple portfolios for Welltower™ Inc., via Jobgether. The role focuses on improving operational efficiency and enhancing the resident and customer experience through effective system implementation, workflow optimization, and training. Frequent travel may be required to support system implementations and project success.
Key Responsibilities
- Develop and maintain strong relationships with internal teams and stakeholders.
- Design and standardize resident and customer journeys.
- Support CRM and RentCafé modules implementation alongside third-party consultants.
- Develop and deliver training programs across multiple platforms.
- Monitor project plans and timelines while ensuring quality standards.
- Conduct quality assurance, troubleshoot issues, and optimize workflows.
- Manage budgets and business cases to ensure cost-effective delivery.
- Prepare detailed status communications for leadership and stakeholders.
Qualifications & Experience
Minimum of 3 years of experience in operations, financial systems, or technology implementation. Proven experience with complex CRM implementation projects, preferably with Yardi CRM and RentCafé modules. Strong project management skills with knowledge of Agile, Six Sigma, or PMP methodologies. Excellent interpersonal, communication, and conflict management skills are required. A bachelor's degree in Accounting, Finance, Marketing, or a related field is preferred.
Benefits & Perks
- Competitive base salary plus annual bonus.
- Generous paid time off and holidays.
- Employer-matching 401(k) program plus profit-sharing plan.
- Student debt repayment, tuition assistance, and employee stock purchase program.
- Comprehensive medical, dental, and vision coverage.
- Opportunities for professional development and career growth.
Key skills/competency
Business Analysis, CRM, RentCafé, System Implementation, Workflow Optimization, Training, Project Management, Agile, Yardi, Stakeholder Engagement
How to Get Hired at Jobgether
🎯 Tips for Getting Hired
- Customize your resume: Tailor your CRM projects and technical skills.
- Highlight training experience: Emphasize successful training program delivery.
- Research Welltower: Understand their mission and project history.
- Prepare for behavioral questions: Practice conflict management and teamwork scenarios.