Live Chat Assistant

Company Description

Job Spread connects companies seeking to fill a vacancy with candidates possessing the right skills. Our mission is to facilitate the best matches between employers and job seekers, ensuring a perfect fit for both parties.

Role Description

This is a full-time remote role for a Live Chat Assistant. You will provide timely and accurate responses to customer inquiries via chat, resolve product or service issues, give information about products and services, and escalate queries when necessary. Clear communication, attentiveness, and maintaining a professional tone in all interactions are essential.

Responsibilities

• Respond to customer inquiries via chat
• Resolve product or service issues
• Provide accurate information about products and services
• Escalate queries when necessary
• Document customer interactions and feedback

Qualifications

• Excellent written communication and typing skills
• Customer service skills with issue resolution experience
• Able to manage multiple conversations simultaneously
• Proficient with live chat software and tools
• Strong problem-solving and escalation abilities
• Ability to work independently and remotely
• Professional demeanor and effective communication
• Prior customer service or support role experience is a plus
• High school diploma or equivalent; further qualifications beneficial

Key skills/competency

• Customer Service
• Live Chat
• Remote Work
• Communication
• Typing
• Multi-tasking
• Problem-solving
• Escalation
• Documentation
• Software Proficiency