Virtual Case Manager
Job Duck · Mexico
- Hybrid
- Full-time
- $15,840 / year
- Mexico
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Job highlights
- Manage personal injury cases remotely.
- Communicate with clients, providers, insurers.
- Document case progress meticulously.
- Ensure client support and understanding.
- Full-time remote role with growth.
About the role
Virtual Case Manager - Job Duck
Job Duck is seeking a motivated and empathetic Virtual Case Manager to join our team. This role is ideal for individuals looking to grow their careers in a remote, US-based company that values its employees. We are a Great Place to Work Certified company for 4 years running, committed to nurturing potential and connecting talent with rewarding remote opportunities.
Role Overview
As a Bilingual Case Manager, you will be the primary point of contact for clients navigating personal injury cases. You will guide them through each stage, ensuring they feel informed and supported. Your responsibilities include client communication, coordinating with medical providers and insurance companies, and meticulous case documentation. This position requires a proactive approach, a blend of compassion and assertiveness, and a strong focus on follow-up.
Schedule:
Monday to Friday from 8:30 AM to 5:30 PM PST (USA)
Responsibilities:
- Verifying insurance coverage details and updating internal case files accurately.
- Updating attorneys and paralegals on case progress, issues, and findings.
- Sending letters of representation and supporting post-intake case development.
- Managing medical provider billing for accuracy and proper processing.
- Handling documentation, maintaining organized case files, and following up on missing records.
- Requesting, tracking, and following up on medical records from healthcare providers.
- Serving as the main point of contact for clients, providing regular updates.
What We’re Looking For:
- Strong verbal and written communication skills.
- Client-centered and empathetic approach.
- Persistence and follow-up skills with providers and insurers.
- High level of organization and attention to detail.
- Self-motivated and proactive work style.
- Transparency and professional integrity.
- Adaptability and willingness to grow responsibilities.
- Ability to balance compassion with assertiveness.
- Reliability and long-term commitment mindset.
- Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload).
- Quiet, distraction-free remote work environment.
What’s In It for You?
- Monthly compensation: $1220 - $1320 USD.
- Paid time off.
- Referral and annual bonuses.
- 100% Remote, Full-Time, Long-Term Career Opportunity.
- Parental leave.
- Opportunities for professional development and training.
- Dedicated support from our team.
- A chance to work with clients who share our values.
Application Process:
Every candidate must pass each step in our application process. Ensure you have all required documentation ready to streamline your application. Apply now and follow all instructions carefully.
Key skills/competency
- Virtual Case Manager
- Client Communication
- Case Documentation
- Insurance Verification
- Medical Records
- Billing Management
- Attorney Coordination
- Remote Work
- Problem Solving
- Empathy
Skills & topics
- Virtual Case Manager
- Case Management
- Client Services
- Personal Injury
- Insurance Verification
- Medical Records
- Remote Work
- Bilingual
- Customer Support
- Administrative Support
How to get hired
- Tailor your resume: Highlight relevant case management, communication, and organizational skills for the Virtual Case Manager role.
- Showcase soft skills: Emphasize empathy, assertiveness, and follow-up abilities in your application and during interviews.
- Prepare for remote work: Demonstrate a reliable computer setup and a distraction-free environment.
- Understand the company culture: Research Job Duck's commitment to employee well-being and their Great Place to Work status.
- Follow instructions carefully: Ensure all required documentation is ready and all application steps are completed accurately.
Technical preparation
Ensure stable internet (10 Mbps down/5 Mbps up).,Test headset and computer functionality.,Familiarize with case management software.,Practice efficient digital file organization.
Behavioral questions
Describe a time you handled a difficult client.,How do you prioritize tasks under pressure?,Give an example of persistent follow-up.,How do you balance empathy with assertiveness?
Frequently asked questions
- What is the primary responsibility of a Virtual Case Manager at Job Duck?
- The primary responsibility of a Virtual Case Manager at Job Duck is to serve as the main point of contact for clients navigating personal injury matters. This involves guiding them through their case stages, communicating with providers and insurers, and ensuring accurate case documentation.
- What are the required technical specifications for the Virtual Case Manager role?
- For the Virtual Case Manager position, you will need a reliable computer setup including a laptop/PC, a headset, and a stable internet connection with a minimum of 10 Mbps download and 5 Mbps upload. A quiet, distraction-free remote work environment is also essential.
- What is the compensation for the Virtual Case Manager position at Job Duck?
- The monthly compensation for the Virtual Case Manager role ranges from $1220 to $1320 USD, depending on qualifications and experience. This is a full-time, long-term career opportunity.
- What kind of professional development is offered to Virtual Case Managers at Job Duck?
- Job Duck offers opportunities for professional development and training to its Virtual Case Managers. The company is dedicated to helping employees grow their careers and provides dedicated support from their team.
- How does Job Duck ensure a positive work environment for its remote employees?
- Job Duck fosters a positive work environment by offering a 100% remote setup, paid time off, referral and annual bonuses, and parental leave. They have also been Great Place to Work Certified for 4 consecutive years, indicating a strong commitment to employee satisfaction and well-being.
- What is the expected work schedule for a Virtual Case Manager?
- The work schedule for a Virtual Case Manager at Job Duck is Monday to Friday, from 8:30 AM to 5:30 PM PST (USA).
- Does Job Duck provide support for their remote employees?
- Yes, Job Duck provides dedicated support from their team for all employees, ensuring that remote workers feel connected and have the resources they need to succeed.