Process Analyst

Role Overview: Process Analyst at Job Duck

Job Duck is actively seeking a detail-oriented and solutions-driven Process Analyst. This role is perfect for individuals who thrive in environments that value curiosity, analytical thinking, and clarity to enhance daily operations. As a Process Analyst, you will collaborate closely with various teams, gaining deep insights into existing workflows, identifying areas for improvement, and proposing solutions that boost organizational efficiency. This is an excellent opportunity for someone passionate about transforming complex processes into intuitive, well-documented systems while working alongside subject matter experts. Candidates who naturally ask insightful questions, communicate clearly, and enjoy creating structured systems will find success in this position.

Job Duck is a lifestyle company committed to providing a fantastic work environment, as evidenced by our 'Great Place to Work Certification' for four consecutive years. We specialize in connecting ambitious, culturally diverse, and curious minds with rewarding, remote job opportunities with US-based employers who value your skills, enabling you to not just survive, but truly thrive.

The standard schedule for this role is Monday to Friday, from 8:30 AM to 5:30 PM EST (USA).

Key Responsibilities

• Notify the Document Coordinator of high-priority documentation updates.
• Perform value assessments on core business processes.
• Attend leadership meetings to evaluate and improve interdepartmental workflows.
• Employ diverse research and process-mapping techniques to accurately capture and represent business processes.
• Collaborate with the UX Research Specialist to identify and propose automation opportunities.
• Provide drafted policies and procedures to the Document Coordinator.
• Follow up with users and subject matter experts after process changes to ensure adoption and assess their impact.
• Participate weekly in Process Analysis Team L10 meetings, Knowledge Management Division L10 meetings, and process catch-ups.
• Participate quarterly in process planning and cross-company process sharing initiatives.
• Deliver diagrams to the SharePoint Specialist for publication.
• Collaborate with subject matter experts to generate innovative workflow solutions.
• Understand and map high-level interdependencies, identify blockers, and recommend solutions in collaboration with IT and Business Data teams.
• Collaborate with Business Intelligence Analysts and System Administrators to drive significant workflow improvements.
• Contribute to company-wide initiatives and assigned project squads.
• Review and analyze departmental processes on an ongoing basis, proposing continuous improvements.
• Create squad documentation and coordinate with the Document Coordinator on document updates.

What We’re Looking For

• At least two years of experience as a Process Analyst.
• Proficiency in various process mapping techniques, process improvement methodologies, and organizational documentation.
• Advanced verbal and written communication skills in English.
• Demonstrated ability in documentation production.
• Assertive communication style.
• Ability to prioritize effectively and execute tasks efficiently in a fast-paced environment.
• Exceptional attention to detail.
• Strong analytical and conceptual thinking abilities.
• Skills in persuasion and negotiation.
• An inquisitive mindset.
• Ability to manage multiple projects simultaneously.
• A reliable computer setup (laptop/PC, headset, stable internet with minimum 10 Mbps download / 5 Mbps upload).
• A quiet, distraction-free remote work environment.

What’s In It for You?

• Monthly compensation of 1200 USD.
• Paid time off.
• Referral and annual bonuses.
• A 100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Extensive opportunities for professional development and training.
• Dedicated support from our expert team.
• A chance to work with clients who align with our company values.