Process Analyst

Process Analyst at Job Duck

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Job Duck is seeking a detail-oriented and solutions-driven Process Analyst who thrives in environments where curiosity, analytical thinking, and clarity elevate daily operations. In this role, the Process Analyst will work closely with multiple teams to understand workflows, identify gaps, and recommend improvements that enhance efficiency across the organization. This opportunity is ideal for someone who enjoys transforming complex processes into intuitive, well-documented systems while collaborating with subject matter experts. Candidates who naturally ask insightful questions, communicate clearly, and enjoy creating structure will excel in this position.

Schedule

Monday to Friday from 8:30 AM to 5:30 PM EST (USA)

Your Responsibilities Will Include but Are Not Limited To:

• Notifying the Document Coordinator of priority documentation updates
• Performing value assessments on core processes
• Attending leadership meetings to evaluate interdepartmental workflows
• Employing diverse research and process-mapping techniques to accurately capture and represent business processes
• Working with the UX Research Specialist to propose automation opportunities
• Providing drafted policies and procedures to the Document Coordinator
• Following up with users and subject matter experts after process changes to ensure adoption and assess impact
• Participating weekly in Process Analysis Team L10 meetings, Knowledge Management Division L10 meetings, and process catch-ups
• Participating quarterly in process planning and cross-company process sharing
• Delivering diagrams to the SharePoint Specialist for publication
• Collaborating with subject matter experts to generate workflow solutions
• Understanding and mapping high-level interdependencies, identifying blockers, and recommending solutions in collaboration with IT and Business Data teams
• Collaborating with Business Intelligence Analysts and System Administrators to drive workflow improvements
• Contributing to company-wide initiatives and assigned squads
• Reviewing and analyzing departmental processes on an ongoing basis and proposing improvements
• Creating squad documentation and coordinating with the Document Coordinator on document updates

What We’re Looking For:

• At least two years of experience as a Process Analyst.
• Proficiency in process mapping techniques, process improvement methodologies, and organizational documentation.
• Advanced English verbal and written communication.
• Documentation production
• Assertive communication
• Ability to prioritize and execute tasks in a fast-paced environment
• Attention to detail
• Analytical and conceptual thinking
• Persuasion and negotiation
• Inquisitive mindset
• Ability to work on multiple projects simultaneously
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation of 1200 USD
• Paid time off.
• Referral and annual bonuses.
• 100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Key skills/competency

• Process Mapping
• Process Improvement
• Workflow Analysis
• Organizational Documentation
• Analytical Thinking
• Stakeholder Collaboration
• Automation Opportunities
• Business Process Management
• Communication Skills
• Problem Solving