Process Analyst

Role Overview: Process Analyst at Job Duck

Job Duck is looking for a detail-oriented and solutions-driven Process Analyst. This role is perfect for curious, analytical minds who excel in environments where clarity and structured thinking elevate daily operations. You will collaborate closely with various teams to comprehend workflows, pinpoint inefficiencies, and propose improvements to boost organizational efficiency. This opportunity is ideal for someone who enjoys transforming complex processes into intuitive, well-documented systems while engaging with subject matter experts. Candidates who naturally ask insightful questions, communicate clearly, and enjoy creating structure will thrive in this position.

As a lifestyle company, Job Duck ensures a fantastic work experience, evidenced by our Great Place to Work Certification for four consecutive years. We connect ambitious, culturally diverse professionals with rewarding, remote job opportunities from US-based employers who value your skills, enabling you to not just survive but truly thrive.

Schedule:

• Monday to Friday, 8:30 AM to 5:30 PM EST (USA)

Key Responsibilities of a Process Analyst

Your responsibilities will include, but are not limited to:

• Notifying the Document Coordinator of priority documentation updates.
• Performing value assessments on core processes.
• Attending leadership meetings to evaluate interdepartmental workflows.
• Employing diverse research and process-mapping techniques to accurately capture and represent business processes.
• Working with the UX Research Specialist to propose automation opportunities.
• Providing drafted policies and procedures to the Document Coordinator.
• Following up with users and subject matter experts after process changes to ensure adoption and assess impact.
• Participating weekly in Process Analysis Team L10 meetings, Knowledge Management Division L10 meetings, and process catch-ups.
• Participating quarterly in process planning and cross-company process sharing.
• Delivering diagrams to the SharePoint Specialist for publication.
• Collaborating with subject matter experts to generate workflow solutions.
• Understanding and mapping high-level interdependencies, identifying blockers, and recommending solutions in collaboration with IT and Business Data teams.
• Collaborating with Business Intelligence Analysts and System Administrators to drive workflow improvements.
• Contributing to company-wide initiatives and assigned squads.
• Reviewing and analyzing departmental processes on an ongoing basis and proposing improvements.
• Creating squad documentation and coordinating with the Document Coordinator on document updates.

What Job Duck is Looking For

• At least two years of experience as a Process Analyst.
• Proficiency in process mapping techniques, process improvement methodologies, and organizational documentation.
• Advanced English verbal and written communication.
• Strong documentation production skills.
• Assertive communication style.
• Ability to prioritize and execute tasks effectively in a fast-paced environment.
• Exceptional attention to detail.
• Strong analytical and conceptual thinking abilities.
• Skills in persuasion and negotiation.
• An inquisitive mindset.
• Ability to work on multiple projects simultaneously.
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload).
• A quiet, distraction-free remote work environment.

What’s In It for You?

• Monthly compensation of 1200 USD.
• Paid time off.
• Referral and annual bonuses.
• 100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training.
• Dedicated support from our team.
• A chance to work with clients who share our values.

Key skills/competency

• Process Analysis
• Process Mapping
• Process Improvement
• Organizational Documentation
• Workflow Management
• Data Analysis
• Business Intelligence
• Communication Skills
• Problem Solving
• Project Management