Assistant Facilities Manager, Soft Services
JLL · Bengaluru, Karnataka, India
- On site
- Full-time
- $75,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Support soft services operations and facility upkeep.
- Manage budgets and optimize operational efficiency.
- Oversee mail, medical, and ambulance services.
- Coordinate moves and handle emergency situations.
- Utilize technology and client reporting skills.
About the role
Assistant Facilities Manager, Soft Services at JLL
This position is responsible for supporting overall low side soft services operations, ensuring immediate response to priority calls and maintaining high standards of housekeeping and facility upkeep. You will assist in managing budgets, leveraging technology, and maintaining relationships with employees, managers, executives, suppliers, vendors, and client stakeholders. This role contributes to JLL's business objectives by delivering high-quality, prompt, and courteous facility management services that support client business needs while implementing cost savings initiatives and optimizing operational efficiency in a safe working environment.
What your day-to-day will look like:
- Conduct scheduled and surprise facility walkarounds to ensure high housekeeping standards and timely closure of trouble tickets within SLAs.
- Assist in preparing and managing budgets while advising business on efficiency and cost-effectiveness improvements.
- Support oversight of mail room services, medical room, and ambulance services while ensuring accruals are submitted with minimal variance.
- Assist in coordinating business unit moves in sync with space management teams and handle emergency situations.
- Support monitoring of Facilities Assistant managers and executives, helping assign tasks and provide guidance.
- Provide escalation support for facility management related issues and help maintain site compliance scores per statutory norms.
- Assist with technology tools implementation, support finance team with annual budgets, and help prepare monthly and quarterly business reviews.
Required Qualifications:
- High school diploma or graduate degree.
- Minimum 4 years of experience in facilities/property management, hospitality, or related field.
- Knowledge of technology applications with strong organizational and verbal communication skills.
- Strong customer focus including critical thinking, problem-solving skills, and empathy.
- Ability to work independently with little supervision and handle stressful situations effectively.
- Positive, professional attitude with self-motivation, confidence, energy, and flexibility.
- Experience with client reporting and report preparation.
Preferred Qualifications:
- Demonstrated experience with continuous improvement initiatives.
- Background in budget support and cost savings implementation.
- Experience in vendor management and scorecard analysis.
- Knowledge of inventory management, supplies procurement, and stock management.
- Familiarity with compliance requirements and statutory norms.
- Experience in emergency response procedures and medical situation management.
About JLL:
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams. JLL is an Equal Opportunity Employer committed to diversity and inclusion.
Key skills/competency:
- Facilities Management
- Soft Services
- Housekeeping
- Budget Management
- Client Reporting
- Vendor Management
- Compliance
- Emergency Response
- Problem-Solving
- Customer Service
Skills & topics
- Assistant Facilities Manager
- Facilities Management
- Soft Services
- Property Management
- Housekeeping
- Budget Management
- Client Reporting
- Vendor Management
- JLL
- Hospitality
How to get hired
- Tailor your resume: Highlight 4+ years in facilities/property management, hospitality, or related fields, emphasizing soft services and client reporting.
- Showcase key skills: Include experience with budget support, vendor management, compliance, and technology applications.
- Demonstrate problem-solving: Provide examples of handling stressful situations, critical thinking, and customer focus in your application.
- Prepare for interviews: Be ready to discuss continuous improvement initiatives, cost savings, and emergency response procedures.
- Research JLL: Understand their culture of collaboration, innovation, and commitment to employee wellbeing.
Technical preparation
Familiarize with facilities management software.,Review budgeting and cost-saving principles.,Understand client reporting and data analysis.,Study emergency response protocols and compliance.
Behavioral questions
Describe handling a stressful facility issue.,How do you ensure high housekeeping standards?,Give an example of improving efficiency.,How do you manage vendor relationships effectively?
Frequently asked questions
- What are the primary responsibilities of an Assistant Facilities Manager at JLL?
- The Assistant Facilities Manager at JLL supports low side soft services operations, including housekeeping, facility upkeep, mail room, medical room, and ambulance services. This role also involves budget assistance, coordinating business unit moves, and providing escalation support for facility management issues.
- What qualifications are required for the Assistant Facilities Manager position at JLL?
- A high school diploma or graduate degree and a minimum of 4 years of experience in facilities/property management, hospitality, or a related field are required. Strong organizational skills, verbal communication, customer focus, critical thinking, problem-solving, and the ability to work independently are also essential.
- What preferred qualifications would make a candidate stand out for this role at JLL?
- Preferred qualifications include demonstrated experience with continuous improvement initiatives, background in budget support and cost savings, vendor management, inventory management, compliance knowledge, and familiarity with emergency response procedures.
- How does JLL foster a positive work environment for its employees?
- JLL focuses on shaping a brighter way by encouraging collaboration, innovation, and optimism. They prioritize employee wellbeing and champion inclusivity and belonging across teams, creating a supportive and diverse workplace.
- What is the role of technology in the Assistant Facilities Manager position at JLL?
- Technology plays a key role in this position. Candidates should have knowledge of technology applications, and the responsibilities include assisting with technology tools implementation and supporting finance teams with budgets and business reviews.
- How does JLL approach diversity and inclusion in its hiring process?
- JLL is an Equal Opportunity Employer committed to diversity and inclusion. They strive to champion inclusivity and belonging across teams, ensuring a welcoming environment for all employees.