Assistant Facilities Manager

Assistant Facilities Manager, Soft Services at JLL

This position is responsible for supporting overall low side soft services operations, ensuring immediate response to priority calls and maintaining high standards of housekeeping and facility upkeep. You will assist in managing budgets, leveraging technology, and maintaining relationships with employees, managers, executives, suppliers, vendors, and client stakeholders. This role contributes to JLL's business objectives by delivering high-quality, prompt, and courteous facility management services that support client business needs while implementing cost savings initiatives and optimizing operational efficiency in a safe working environment.

What your day-to-day will look like:

• Conduct scheduled and surprise facility walkarounds to ensure high housekeeping standards and timely closure of trouble tickets within SLAs.
• Assist in preparing and managing budgets while advising business on efficiency and cost-effectiveness improvements.
• Support oversight of mail room services, medical room, and ambulance services while ensuring accruals are submitted with minimal variance.
• Assist in coordinating business unit moves in sync with space management teams and handle emergency situations.
• Support monitoring of Facilities Assistant managers and executives, helping assign tasks and provide guidance.
• Provide escalation support for facility management related issues and help maintain site compliance scores per statutory norms.
• Assist with technology tools implementation, support finance team with annual budgets, and help prepare monthly and quarterly business reviews.

Required Qualifications:

• High school diploma or graduate degree.
• Minimum 4 years of experience in facilities/property management, hospitality, or related field.
• Knowledge of technology applications with strong organizational and verbal communication skills.
• Strong customer focus including critical thinking, problem-solving skills, and empathy.
• Ability to work independently with little supervision and handle stressful situations effectively.
• Positive, professional attitude with self-motivation, confidence, energy, and flexibility.
• Experience with client reporting and report preparation.

Preferred Qualifications:

• Demonstrated experience with continuous improvement initiatives.
• Background in budget support and cost savings implementation.
• Experience in vendor management and scorecard analysis.
• Knowledge of inventory management, supplies procurement, and stock management.
• Familiarity with compliance requirements and statutory norms.
• Experience in emergency response procedures and medical situation management.

About JLL:

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams. JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Key skills/competency:

• Facilities Management
• Soft Services
• Housekeeping
• Budget Management
• Client Reporting
• Vendor Management
• Compliance
• Emergency Response
• Problem-Solving
• Customer Service