Manager, Carrier Operations and Capacity Procurement
Jitsu · United States
- Hybrid
- Full-time
- $115,000 / year
- United States
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Job highlights
- Scale transportation capacity for Jitsu's network.
- Build and optimize carrier relationships and networks.
- Negotiate contracts and manage carrier performance.
- Forecast needs and secure capacity proactively.
- Drive digital visibility adoption with carriers.
About the role
About Jitsu
Jitsu is a last-mile delivery service that allows brands to give their customers a consistent delivery experience all the way to the doorstep. Using a proprietary AI-powered technology platform, Jitsu helps its customers deliver on their promise of affordable, reliable, expedited shipping with a 99+% on-time delivery rate. Logistics teams can now provide a differentiated delivery experience at a competitive cost through successful first delivery attempts, fewer claims, coverage in the markets that matter, and upfront pricing with no hidden surcharges. Jitsu operates in urban areas across the U.S., enabling high-volume shippers to exercise control over their end-to-end delivery network. Learn more at gojitsu.com
About The Role
Jitsu is hiring a Manager, Carrier Operations and Capacity Procurement to own and scale transportation capacity across our First and Middle Mile network. This is not a maintenance role. We need a builder.
You will be responsible for securing, optimizing, and strategically developing carrier capacity to support network expansion, fluctuating volumes, and aggressive client growth targets. If you thrive in freight market volatility, understand carrier economics, and can build dense, competitive lane networks — this role is for you.
What You Will Own
- Develop and execute the capacity procurement strategy across First and Middle Mile operations
- Build and maintain a dense, competitive carrier network across all priority lanes
- Lead carrier RFP events end-to-end — design, bid analysis, award decisions, and onboarding
- Forecast future capacity needs based on volume projections and proactively secure dedicated capacity ahead of demand
- Negotiate carrier contracts with focus on rate structure, fuel surcharge mechanism, accessorials, volume commitments, service guarantees, and termination terms
- Develop and maintain strategic carrier relationships at the senior level; serve as the primary carrier-facing point of contact
- Own carrier performance metrics covering cost, commitment, visibility, and reliability
- Source, onboard, and ensure ongoing compliance for all carriers in coordination with risk and compliance teams
- Ensure carriers meet safety and regulatory requirements (DOT, FMCSA)
- Lead digital visibility adoption across the carrier base — API integrations, ELD connectivity, and driver app tooling
- Partner with Sales and Account Management to provide accurate carrier capacity liquidity intelligence
- Communicate freight market conditions to internal stakeholders to inform pricing, commitments, and client conversations
- Identify and resolve capacity-related operational issues and bottlenecks
- Identify and execute cost-saving opportunities through negotiation, lane consolidation, and capacity mix optimization
What You Bring
- 5+ years of transportation procurement or carrier management experience
- Strong understanding of first and middle mile linehaul operations
- Proven success negotiating carrier contracts in dynamic freight markets
- Experience forecasting capacity needs and managing seasonal volatility
- Deep familiarity with transportation management systems and carrier compliance platforms
- Working knowledge of DOT and FMCSA regulations
- Ability to translate freight market conditions into commercial strategy
- Strong relationship-building skills with carriers and cross-functional teams
Key skills/competency
- Carrier Operations
- Capacity Procurement
- Transportation Network
- Freight Market Analysis
- RFP Management
- Contract Negotiation
- Carrier Relationship Management
- Logistics Strategy
- DOT Compliance
- Transportation Management Systems
Skills & topics
- Manager
- Carrier Operations
- Capacity Procurement
- Logistics
- Supply Chain
- Transportation
- Procurement
- Negotiation
- Carrier Management
- Operations Management
- Freight
- Linehaul
- RFP
- DOT
- FMCSA
- TMS
- API
- ELD
- Remote
How to get hired
- Tailor your resume: Highlight experience in carrier management, capacity procurement, and contract negotiation. Quantify achievements in previous roles.
- Showcase your network: Emphasize your ability to build and maintain strong carrier relationships and understand carrier economics.
- Demonstrate strategic thinking: Illustrate your experience in developing and executing procurement strategies and forecasting capacity needs.
- Prepare for technical questions: Be ready to discuss your familiarity with TMS, carrier compliance platforms, and DOT/FMCSA regulations.
Technical preparation
Master transportation management systems (TMS).,Understand DOT/FMCSA regulations thoroughly.,Practice API and ELD integration concepts.,Analyze freight market data and trends.
Behavioral questions
Describe a complex negotiation with a carrier.,How have you managed seasonal volume volatility?,How do you build strong strategic carrier relationships?,Tell me about resolving an operational bottleneck.
Frequently asked questions
- What is the primary focus of the Manager, Carrier Operations and Capacity Procurement role at Jitsu?
- The primary focus is to own and scale transportation capacity for Jitsu's First and Middle Mile network. This involves building and optimizing carrier networks, negotiating contracts, and ensuring reliable capacity to support client growth.
- What kind of experience is required for the Manager, Carrier Operations and Capacity Procurement position at Jitsu?
- The role requires at least 5 years of experience in transportation procurement or carrier management, with a strong understanding of first and middle mile linehaul operations and proven success in negotiating contracts in dynamic freight markets.
- How does Jitsu ensure carrier compliance and safety for the Manager, Carrier Operations and Capacity Procurement?
- The Manager, Carrier Operations and Capacity Procurement is responsible for sourcing, onboarding, and ensuring ongoing compliance for all carriers. This includes verifying that carriers meet safety and regulatory requirements, such as DOT and FMCSA regulations.
- What is the expected work arrangement for the Manager, Carrier Operations and Capacity Procurement at Jitsu?
- This position is a remote role, allowing for flexibility in where you work while contributing to Jitsu's national network.
- How does Jitsu leverage technology in its operations for this role?
- Jitsu uses a proprietary AI-powered technology platform. For this role, you will lead digital visibility adoption across the carrier base, including API integrations, ELD connectivity, and driver app tooling.
- What are the key responsibilities regarding contract negotiation for this role?
- You will negotiate carrier contracts focusing on rate structure, fuel surcharge mechanisms, accessorials, volume commitments, service guarantees, and termination terms to ensure favorable agreements for Jitsu.
- How does this role contribute to Jitsu's client-facing promises?
- By securing reliable and cost-effective transportation capacity, this role directly supports Jitsu's promise of affordable, reliable, and expedited shipping, contributing to a 99+% on-time delivery rate and a differentiated customer experience.
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