DevOps Engineer L2

@ Jio Haptik

About Jio Haptik

Haptik is one of the world's largest Conversational AI companies, reaching over 100 million devices and processing over 4 billion conversations. With a 100-member team including top minds in Artificial Intelligence, Haptik leads the conversational revolution.

Role Overview: DevOps Engineer L2

The DevOps Engineer L2 will build, manage, and maintain large scale systems across multiple containerized microservices. This role is central in shaping architecture to support a fast, agile, and automated DevOps culture with minimal or zero downtime.

Key Responsibilities

• Build and maintain large scale systems and architectures.
• Manage cloud infrastructures across AWS, GCP, and Azure.
• Implement automated deployment pipelines and scaling processes.
• Develop and maintain security-first architectures.
• Provide 24x7 production support and root cause analysis for production errors.
• Support development teams with infrastructure needs using JIRA for backlog management.
• Optimize infrastructure costs and share knowledge across teams.

Requirements and Experience

• 4+ years experience in a DevOps Implementation role or similar software engineering capacity.
• Strong Linux expertise (Ubuntu, Redhat, Fedora, etc.).
• Experience with Kubernetes, container orchestration & AWS services (EC2, ECS, EKS, RDS, etc.).
• Proficiency with scripting languages (Python and shell scripting) and infrastructure as code tools (Terraform, Ansible, Puppet or Chef).
• Experience with monitoring tools (Grafana, Prometheus, etc.) and production support.

About the Company Culture

At Haptik, you will work with industry-leading experts and be part of a team shaping a rapidly growing market. The company culture values innovation, freedom to think, and a balance of hard work with passion.

Key skills/competency

• DevOps
• Linux
• Cloud
• Kubernetes
• Automation
• Infrastructure
• Security
• Scripting
• Monitoring
• Containerization