To Go Specialist

JINYA Ramen Bar: To Go Specialist

Position & Perks

The To Go Specialist processes, prepares, and delivers food and drink orders, accommodates guest's needs in a courteous and timely manner, and assists in packing and preparing orders for 3rd party vendor deliveries. The To Go Specialist supports front of the house operations to ensure that the environment is Guest Ready and also assists in expediting of orders to the dining room.

Join the dynamic team at JINYA Ramen Bar, where passion for ramen is matched only by our commitment to excellence.

Join our Team....

The health and well-being of our associates is a high priority. We offer competitive compensation and benefits to both hourly and salaried associates, based on eligibility and availability. We believe these are key components of our associates' Total Rewards and employment experience.

• Competitive Pay $16.50 plus tips
• Health Care Benefits and WOW a Friend Employee Assistance Fund
• Flexible Hours
• Extensive Training
• Meal Discounts
• Real Advancement Opportunities

Responsibilities

• Focus on guest facing tasks, both in person and over the phone; greet guests, answer questions, make suggestions regarding food, drinks, and service; interact with all guests creating a friendly and upbeat atmosphere
• Accept and accurately key orders into point-of-sale computerized register system immediately as ordered and according to brand standards
• Present guest checks and accept a form of payment making correct change and/or completing the proper charge card procedure
• Deliver food and drinks to guests using team delivery system
• Maintain accurate and timely processing of orders and payments for 3rd party delivery vendors
• Participate in the cleaning and resetting of all dining areas
• Complete all plate presentations and packaging per JINYA recipe/plate presentation specifications
• Adhere to all cash handling policies; make correct change and/or complete any necessary charge card transactions
• Expedite orders according to brand standards and perform a final quality check on the food for plate presentation, temperature, garnish, and guest requests for all to-go orders.
• Assist in general FOH maintenance functions such as including but not limited to, maintaining restrooms, light cleaning such as dusting, washing windows, emptying trash, disinfecting high touch point areas and maintaining curb appeal of the restaurant
• Accept responsibility for any task a Manager delegates and work as a team with Management and fellow team members

Qualifications

A qualified To Go Specialist must have good communication skills, able to lift 15-30 pounds, and exert fast-paced mobility to and from guest cars for periods of up to 8 hours in length.

The minimum age requirement for this position is 17.

Key skills/competency

• Customer Service
• Order Processing
• Food Delivery
• Cash Handling
• Guest Relations
• Restaurant Operations
• Teamwork
• Time Management
• Point-of-Sale (POS) Systems
• Food Presentation