Research Manager

About JFrog

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate – and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit, and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us on our journey?

The Opportunity: Research Manager

We are seeking an experienced and passionate Research Manager to lead our Customer Success applied research team. In this pivotal role, you will lead a dedicated team of researchers focused on understanding our customers’ needs, experiences, and interactions with our products, and identify proactive paths to enhance customer experience.

As a Research Manager in JFrog Customer Success you will:

• Manage and mentor a team of researchers and analysts, providing guidance on research methods, project execution, and professional development
• Foster a collaborative and innovative team environment that encourages creativity and knowledge sharing
• Strong leadership and team management skills, with a track record of developing high-performing teams
• Tap into an existing experimental research framework and facilitate its execution at scale
• Develop and implement a comprehensive research strategy that aligns with the goals of the Customer Success group and the broader organization
• Oversee the design, execution, and analysis of qualitative and quantitative research projects to gather insights about customer behavior, preferences, and pain points
• Translate complex research findings into actionable insights and recommendations for Customer Success, Product, and additional groups within JFrog
• Identify opportunities for improving customer engagement and loyalty based on research findings
• Collaborate with stakeholders across Customer Success, Product Management, Marketing, and Sales to ensure research efforts are aligned with business objectives
• Work closely with the developers in the Customer Success Applied Research group to align the development of internal research tools
• Prepare and present research findings and recommendations to senior leadership and stakeholders in an easily digestible format
• Champion the voice of the customer across the organization by effectively communicating insights from customers and advocating for their needs
• Mentor and develop team members, fostering a culture of continuous learning, growth, and excellence
• Stay up-to-date with industry trends, best practices, and emerging technologies related to customer experience and research methodology

To be a Research Manager in JFrog Customer Success, you need:

• A Ph.D. (preferred) or Ma/MSc with thesis in a related field (e.g., Human-Computer Interaction, Psychology, Sociology, Business, Data Science) or equivalent industry experience
• 5+ years of experience in research roles, with at least 2 years in a leadership or management position
• Proven experience managing and mentoring a team of researchers and analysts
• Strong expertise in both qualitative and quantitative research methodologies
• Demonstrated ability to translate research findings into actionable insights and strategic recommendations
• Excellent communication, presentation, and interpersonal skills, with the ability to effectively convey complex information to diverse audiences
• Proficiency in data analysis tools and techniques
• Passion for understanding customer needs and improving user experiences
• Experience in the B2B SaaS industry is a plus

Key skills/competency

• Customer Research
• Team Leadership
• Qualitative Research
• Quantitative Research
• Data Analysis
• Customer Experience (CX)
• DevOps (understanding context)
• Strategic Planning
• Stakeholder Collaboration
• Mentorship