13 days ago
Customer Success Knowledge Manager
JFrog
On Site
Full Time
$120,000
Tel Aviv-Yafo, Tel Aviv District, Israel
Job Overview
Job TitleCustomer Success Knowledge Manager
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$120,000
LocationTel Aviv-Yafo, Tel Aviv District, Israel
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Job Description
About the Role
At JFrog, we are reinventing DevOps to help the world’s greatest companies innovate. As a Customer Success Knowledge Manager, you will transform the way content is presented to customers by implementing innovative solutions in our Help Center and fostering a culture of knowledge-sharing.
Key Responsibilities
- Manage and direct creation of professional and creative content.
- Work with researchers to measure content effectiveness and adjust strategies.
- Collaborate with developers to automate publication and validation processes.
- Interact directly with customers to understand content usage.
- Build relationships and promote a knowledge-everywhere culture.
Qualifications
- B.A or M.A in a relevant field.
- 2-4 years of experience in knowledge management or related roles.
- Proven writing skills and content strategy development experience.
- Experience with web interfaces (HTML, JavaScript) and technical writing.
- Innovative thinking with a track record of driving new solutions.
- Additional experience with content delivery platforms and authoring tools is an advantage.
Key skills/competency
- Knowledge Management
- Content Strategy
- Technical Writing
- Innovation
- Automation
- DevOps
- Customer Success
- HTML
- Collaboration
- Creative Content
How to Get Hired at JFrog
- Customize your resume: Tailor your experience to technical writing and content strategy.
- Highlight innovation: Emphasize creative and risk-taking accomplishments.
- Research JFrog: Understand their DevOps mission and company culture.
- Prepare examples: Showcase previous knowledge management successes.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What skills are critical for a Customer Success Knowledge Manager at JFrog?
02How important is DevOps knowledge at JFrog for the Knowledge Manager role?
03What experience level is preferred for a Knowledge Manager at JFrog?
04How does JFrog measure the effectiveness of customer content?
05What technological skills are beneficial for this role at JFrog?
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