Service Manager

@ JF Petroleum Group

Overview

The JF Petroleum Group is a premier leader in North American fueling infrastructure, offering turn-key solutions for distribution, construction, and service needs for diverse clients including retail fueling stations, commercial fleets, government fleets and emergency power customers.

Role: Service Manager

The Service Manager leads a team of Service Technicians & Heavy Maintenance Technicians ensuring high quality, efficient service and profitability.

Primary Responsibilities

Safety: Execute behavior-based safety programs, ensure technician training and monitor safety indicators.

Human Resources: Manage staffing, recruitment, employee development, performance management and certification training.

Operations: Oversee break-fix and project work, coordinate new equipment installations and maintain clear communication with key customers.

Financial: Ensure profitability by managing service operations, billing accuracy and efficient dispatch.

People: Schedule safety meetings, mentor technicians, monitor performance and take corrective actions as needed.

Customer: Monitor service levels, ensure quality workmanship, accurate work order completion and hold quarterly meetings with key customers.

Company Collaboration: Participate in ops meetings, coordinate with Sales and Service Directors, submit revenue forecasts and review service metrics.

Requirements

• College degree or equivalent work experience.
• 3 years of retail or commercial petroleum equipment service/installation experience or similar industry experience.
• Minimum of 2 years in a management or supervisory role.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to travel and valid Driver License required.
• Strong communication, interpersonal skills and customer satisfaction orientation.
• Pass drug screen, background check, and MVR if driving.
• Physical ability to lift up to 50 lbs and work long hours.

JF Petroleum Offers

• Competitive pay
• 401(k) with company match
• Paid time off and holidays
• Health benefits including Medical, Vision, Dental, Disability
• Life insurance and bonus eligibility
• Paid training and uniforms for field personnel
• Relocation assistance for qualified candidates

Key skills/competency

• Safety
• Human Resources
• Operations
• Financial Management
• Customer Service
• Team Leadership
• Project Coordination
• Dispatch Communication
• Technical Training
• Maintenance