YouTrack Automation Engineer

About JetBrains and YouTrack

At JetBrains, code is our passion. Ever since we started, back in 2000, we have strived to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create. YouTrack is JetBrains’ project management and team collaboration tool available in the cloud or as an on-premises solution. Thousands of teams worldwide rely on YouTrack to collaborate on projects of various sizes. Using YouTrack as both an internal project management tool and a public issue tracker, JetBrains teams set up their processes with the product’s customization features, such as workflows and apps.

Role Overview

We are seeking an Internal Automation Engineer to design and maintain automations for internal teams, write and develop YouTrack workflows, integrate third-party services, own existing internal code, and help teams set up effective processes. You’ll be the go-to partner for internal stakeholders, translating their goals into robust, scalable solutions in YouTrack. For a general understanding of the currently available app-related and workflow APIs, refer to our Development Portal.

Responsibilities

• Process and triage internal requests from JetBrains teams, from simple configuration requests to complex integrations with third-party tools.
• Design, develop, test, and maintain YouTrack workflows and apps.
• Help teams adopt best practices in YouTrack, setting up projects, fields, workflows, and automations.
• Own and maintain the codebase of existing automation and workflow modules, improving quality, observability, and performance.
• Gather requirements from teams, map their needs into YouTrack’s capabilities, propose architecture, and estimate trade-offs.
• Regularly collaborate and communicate with the development team.
• Contribute to internal documentation, templates, best practices, and training on how to use YouTrack.

Required Qualifications

• Solid knowledge of JavaScript and/or TypeScript.
• Strong understanding of REST APIs, webhooks, and integration patterns and their usages.
• Experience with version control systems like Git.
• High proficiency in spoken and written English.
• Excellent communication skills, with the ability to explain complex technical topics to non-technical stakeholders.
• Ability to work independently.
• Can switch contexts efficiently and handle multiple requests throughout the day.
• Can prioritize tasks effectively.
• Are curious with a willingness to learn. If your background is in another technical area, or if you’re just starting your career, we can support you in growing into the role.

Preferred Qualifications

• Experience with HTML and CSS.
• Experience with React.
• Experience with C#, Java, Kotlin, or any other high-level language.
• Familiarity with project management tools.

Key skills/competency

• YouTrack Automation Engineer
• JavaScript
• TypeScript
• REST APIs
• Webhooks
• Integration Patterns
• Git
• Workflow Development
• App Development
• Project Management Tools