Senior Technical Writer

Senior Technical Writer - JetBlue

The Senior Technical Writer edits and writes content for the JetBlue manual system and distributes publications to targeted Crewmembers. This role utilizes Centralized Publications authoring tools and the distribution repository to ensure all publications meet established standards. The Senior Technical Writer will lead assigned departmental projects and ensure compliance with regulatory and departmental standards.

Essential Responsibilities

• Interview and build relationships with Subject Matter Experts (SMEs) to maintain publication accuracy and currency.
• Independently write and edit content for complex technical manuals, notices, and other publications.
• Ensure documents are accurate, complete, clear, synchronized with relevant material in other manuals, and compliant with regulatory and departmental standards.
• Continually monitor business processes to improve publications.
• Lead departmental projects and report on status regularly using departmental procedures and tools.
• Serve as a mentor and coach to other writers.
• Perform other duties as assigned.

Minimum Experience And Qualifications

• Bachelor’s Degree in a relevant field; OR High School Diploma/GED with at least four (4) years of previous relevant work experience.
• Three (3) years of technical writing experience.
• Excellent, proven technical and business writing, editing, interpersonal, and communication skills.
• Understanding of XML and/or HTML.
• Ability to complete tasks with minimal supervision.
• Ability to contribute in a team environment and manage multiple projects simultaneously.
• Ability to work effectively with all levels and in diverse environments.
• Intermediate Microsoft Office and Adobe Acrobat skills.
• Previous content management system experience.
• Ability to travel overnight (10%).
• Must be able to pass a pre-employment drug test.
• Must be legally eligible to work in the country in which the position is located. Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Preferred Experience And Qualifications

• Bachelor’s in English or Communications or Advanced Degree in English or Communications.
• Five (5) years of technical writing experience.
• Experience working in a regulatory environment.
• XML and/or HTML proficiency.
• Communication design and electronic publishing experience.
• Airline industry experience.

Crewmember Expectations

• Regular attendance and punctuality.
• Potential need to work flexible hours and be available to respond on short-notice.
• Able to maintain a professional appearance.
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
• Must be an appropriate organizational fit for the JetBlue culture, exhibiting JetBlue values of Safety, Caring, Integrity, Fun and Passion.
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards.
• Identify and report safety concerns, issues, incidents, or hazards through JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).
• Use of ChatGPT or any other automated tool during the interview process will disqualify a candidate.

Key skills/competency

• Technical Writing
• Content Management
• XML
• HTML
• Editing
• Communication Skills
• Project Leadership
• Regulatory Compliance
• Subject Matter Expert (SME) Interviewing
• Microsoft Office