Product Manager, AI Messaging

About Jerry.ai

Jerry.ai is building America’s first and only AI-powered super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. We are the #1 rated and most downloaded app in our category with a 4.7-star rating in the App Store. With more than 5 million users, we've helped millions find better auto insurance — and we’re just getting started.

About The Opportunity

We are looking for a Product Manager, AI Messaging to own Jerry.ai’s AI-driven communications product. AI and automation are a key component of Jerry.ai’s growth strategy, driving the engagement, conversion, and retention of our customer base. Today, over 70% of customer requests are handled using AI agents built using our internal AI agent development platform, Propelix. Our goal is to increase this number to over 90%, while increasing customer satisfaction and conversion with AI interactions that delight our customers. The messaging infrastructure underlying these communications across SMS, in-app chat, email, and voice, is critical to the success of the platform, and we need your help to scale it up.

How You’ll Make An Impact:

• Partner closely with our Product, Engineering, and Data Science teams to create lovable AI interactions that increase automation and customer satisfaction.
• Analyze data to identify and prioritize improvements to our core messaging systems.
• Identify bottlenecks to solving high-impact issues to shape both our prompt engineering best practices and our technical roadmap.
• Stay on top of AI trends, best practices, and tech to make strategic decisions.

Who You Are

• You have 2+ years of experience in management consulting, technical product management, data analytics, or operations at a fast-paced startup.
• You’re a technologist and a systems thinker. You’re comfortable in technical conversations and can translate complex ideas into simple terms.
• You’re data-driven and comfortable diving into data to answer your own questions.
• You like to own metrics, and constantly seek improvement. You’re an optimist who asks “how we can” not “if we can.”
• You’re passionate about AI. You use it to automate your day-to-day, you’re an early adopter of the latest and greatest, and you want to be at the vanguard of leveraging it at scale to deliver outstanding, personalized customer communications.

Why You’ll Love It

• Join a profitable pre-IPO startup with capital, traction, and runway ($240M funded | 60X revenue growth in 5 years | $2T market size).
• Work closely with brilliant leaders and teammates from companies like Amazon, Better, LinkedIn, McKinsey, BCG, Bain.
• Disrupt a massive market and take us to a $10B business in the next few years.
• Our growth is driven by forward-thinking technology: Jerry.ai is getting mentioned in many conversations about our use of GenAI, such as this Forbes article.
• Be immersed in a talent-dense environment and greatly accelerate your career growth.
• Impact millions of users' experience with car maintenance and auto insurance.

Key skills/competency

• Product Management
• Artificial Intelligence (AI)
• Messaging Systems
• Automation
• Data Analysis
• Prompt Engineering
• Customer Experience
• Technical Roadmap
• Systems Thinking
• GenAI