Customer Service Agent
Jerry
Job Overview
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Job Description
About The Opportunity at Jerry
Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.
We are looking for a Customer Service Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!
How You Will Make An Impact
- Respond to inbound calls from existing customers.
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy.
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation.
Who You Are
- You can multitask and manage multiple competing priorities.
- You are passionate about helping others.
- Has 2+ years of experience working in a call center environment.
Compensation And Perks
- Hourly wage: $19.00 - 21.00.
- We will pay for your P&C license (expected within 60 days after starting).
- Medical, dental, vision insurance, 401K match.
- Ability to work remotely (we provide work equipment).
- Ongoing training and mentorship from our leadership team.
- An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them.
This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.
Key skills/competency
- Customer Service
- Call Center Operations
- Insurance Policy Management
- Problem-Solving
- Customer Retention
- Multitasking
- Communication Skills
- P&C License (Property & Casualty)
- Fintech Knowledge
- Data Entry
How to Get Hired at Jerry
- Research Jerry's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for customer service: Highlight call center experience, problem-solving skills, and customer retention achievements to align with Jerry's needs.
- Prepare for behavioral questions: Practice responses demonstrating empathy, multitasking ability, and experience resolving complex customer issues in a fast-paced environment.
- Understand Jerry's product: Familiarize yourself with Jerry's AllCar app, insurance offerings, and fintech innovations to showcase genuine interest.
- Highlight P&C license readiness: Emphasize your commitment to obtaining a Property & Casualty license within 60 days, as Jerry covers this cost.
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