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Warehouse Quality Assurance Specialist

JD.com

Aurora, Illinois, United StatesOn Site

Original Job Summary

Position Summary

JD Logistics is seeking a highly detail-oriented and proactive Warehouse Quality Assurance Specialist to support our growing operations in Aurora, Illinois, United States. This role ensures operational excellence through quality audits, data analysis, process improvements, and team training.

Key Responsibilities

  • Track and report daily KPI performance in warehouse operations and generate operational analysis reports.
  • Ensure adherence to warehouse quality standards through routine inspections including inventory audits and shipping checks.
  • Partner with the operations team to identify inefficiencies and implement process improvement initiatives.
  • Monitor daily workflow, identify errors, and contribute to developing standard operating procedures and training manuals.
  • Review daily error reports with supervisors and support onboarding and training of new team members.
  • Conduct audits to detect misroutes, mis-sorts, labeling errors, and rack misplacements and provide corrective actions.

Minimum Qualifications

  • Associate Degree or higher.
  • 3+ years of experience in warehousing, logistics, supply chain, or e-commerce.
  • Bilingual in Chinese and English.
  • Strong data analysis skills with advanced proficiency in Microsoft Excel.
  • Excellent communication and teamwork skills.

Preferred Qualifications

  • Bachelor’s degree in Supply Chain Management, Business, Industrial Engineering, or related field.
  • Experience in quality assurance or continuous improvement in a 3PL or high-volume fulfillment center.
  • Familiarity with Warehouse Management Systems (WMS) and barcode scanning systems.
  • Working knowledge of lean methodologies or Six Sigma principles.
  • Experience in conducting training or leading small teams.

About JD.com and JD Logistics

JD.com is China’s largest online retailer and a leading technology-driven e-commerce platform. JD Logistics, a subsidiary of JD.com, provides smart supply chain and logistics solutions across industries with innovative fulfillment networks and advanced automation technologies.

Key skills/competency

  • Quality Assurance
  • Data Analysis
  • Process Improvement
  • Warehouse Auditing
  • Team Training
  • Inventory Management
  • Operational Excellence
  • SOP Development
  • Lean/Six Sigma
  • Logistics

How to Get Hired at JD.com

🎯 Tips for Getting Hired

  • Customize your resume: Emphasize warehousing and data analysis skills.
  • Highlight bilingual skills: Showcase Chinese and English fluency.
  • Tailor your cover letter: Address quality assurance and process improvement.
  • Research JD.com's culture: Understand their e-commerce and tech-driven background.

📝 Interview Preparation Advice

Technical Preparation

Review advanced Excel functions and pivot tools.
Study warehouse management systems and barcode tech.
Practice quality audit techniques and error tracking.
Familiarize with lean methodologies and SOP creation.

Behavioral Questions

Describe teamwork experience in high-paced environments.
Explain handling challenging quality standards situations.
Discuss problem-solving during process inefficiencies.
Share experience in training team members effectively.