Footwear Full-Time Sales Assistant - Knox
JD Sports Australia & New Zealand · Wantirna South, Victoria, Australia
- On site
- Full-time
- A$50,000 / year
- Wantirna South, Victoria, Australia
Job highlights
- Provide exceptional customer service in sports fashion retail.
- Act as a brand ambassador for top sports brands.
- Collaborate with team to achieve sales targets.
- Opportunities for career growth and development.
- Enjoy staff discounts and employee benefits.
About the role
About JD Sports Australia & New Zealand
Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel. Founded in 1981 in Greater Manchester, UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of sport, music, and fashion. In 2017, JD Sports launched in Australia and New Zealand and has since grown to over 70+ stores, operating across NSW, VIC, QLD, WA, SA & TAS, with exciting plans for continued expansion. Our mission is to offer unparalleled service and style to all our consumers. We believe in challenging the norm and creating our own path.
The Role
This role is rostered across Sunday to Thursday with varying shift times. As a Sales Assistant, your mission is to provide exceptional customer service that creates a memorable shopping experience and a lasting positive connection to our brand. You will be energetic, genuine, and customer-focused, offering personalized assistance to customers seeking the best products and biggest brands.
Key Responsibilities:
- Act as a brand ambassador, always showing positivity and professionalism.
- Gain and maintain up-to-date product knowledge to best assist customers.
- Provide personalized 1:1 customer service.
- Assist customers with all queries and process sales.
- Collaborate with management and store team to achieve KPIs and targets.
- Support the wider team with ad hoc tasks, including VM set up, store cleanliness, and presentation.
- Escalate any customer complaints to management.
- Consistently complete mandatory training relevant to product, policy & procedure.
What We're Looking For:
- Customer service experience in retail, hospitality, or a similar industry.
- Ability to provide excellent service and go above & beyond.
- Passion for sports fashion or knowledge of key brands.
- A positive can-do attitude and ability to work as a team.
- Thrives in a fast-paced, ever-changing environment.
- Enthusiastic to overcome challenges and learn new skills.
- Strong communication skills and thrives through engagement with customers and teamwork.
- Ability to multi-task.
- Flexibility to work across various shifts, including weekends and holidays, based on store needs.
What's In It For You?
- Work in a dynamic business with access to the best sports fashion brands.
- Training and development opportunities to kickstart, evolve, and shape your career.
- Opportunity to progress across all areas of the business.
- Attractive staff discount for yourself, friends, and family.
- Access to our Employee Assistance Program & Mental Health champions.
- One month paid parental leave for full-time employees.
Key Skills/Competency
- Customer Service
- Retail Sales
- Brand Ambassadorship
- Product Knowledge
- KPI Achievement
- Team Collaboration
- Visual Merchandising
- Communication Skills
- Problem-Solving
- Flexibility
Skills & topics
- Sales Assistant
- Retail Sales
- Customer Service
- Sports Fashion
- Brand Ambassador
- KPI
- Teamwork
- VM
- Communication
- Flexibility
How to get hired
- Tailor your resume: Highlight customer service, retail experience, and passion for sports fashion, matching keywords from the Sales Assistant job description.
- Craft a compelling cover letter: Express your enthusiasm for JD Sports and how your skills align with their brand values and the Sales Assistant role.
- Prepare for behavioral questions: Use the STAR method to showcase your customer service achievements and teamwork examples.
- Research JD Sports: Understand their brand, culture, and commitment to sports fashion to demonstrate genuine interest during your interview.
- Showcase your passion: Be ready to discuss your favorite sports brands and why you're excited about working at JD Sports.
Technical preparation
Familiarize yourself with current sports fashion trends.,Understand key product features and benefits.,Practice using POS systems and inventory tools.,Review visual merchandising standards.
Behavioral questions
Describe a time you exceeded customer expectations.,How do you handle a fast-paced retail environment?,Share an example of effective teamwork in a previous role.,How would you stay updated on product knowledge?
Frequently asked questions
- What are the typical working hours for a Sales Assistant at JD Sports Australia & New Zealand?
- The Sales Assistant role is rostered across Sunday to Thursday with varying shift times. Availability to work across these days is a requirement for this position.
- What is JD Sports' company culture like for a Sales Assistant?
- JD Sports fosters a culture of challenging the norm, creating your own path, and being elite within the field. They value positivity, professionalism, and a customer-focused approach, aiming to inspire through sport, music, and fashion.
- What kind of customer service experience is required for the Sales Assistant role?
- We are looking for candidates with customer service experience in retail, hospitality, or a like industry. The ability to provide excellent service and go above and beyond is highly valued.
- Are there opportunities for career progression at JD Sports for a Sales Assistant?
- Yes, JD Sports offers training and development opportunities to kickstart, evolve, and shape your career. There are opportunities to progress across all areas of the business in a wide array of roles.
- What benefits does JD Sports offer to their Sales Assistants?
- Benefits include working with top sports fashion brands, training and development, progression opportunities, an attractive staff discount, access to an Employee Assistance Program, and one month paid parental leave for full-time employees.
- How important is knowledge of sports fashion brands for this Sales Assistant role?
- While not strictly mandatory, being passionate about sports fashion or having knowledge of key brands is a significant advantage. It helps in providing personalized assistance to customers.
- What does JD Sports mean by 'brand ambassador' for a Sales Assistant?
- As a brand ambassador, you are expected to always show positivity and professionalism, representing JD Sports and its values to every customer you interact with.
- What does JD Sports do to support employee well-being?
- JD Sports provides access to an Employee Assistance Program and has dedicated Mental Health champions to support employee well-being.