Footwear Full-Time Sales Assistant - Melbourne Central
JD Sports Australia & New Zealand · Melbourne, Victoria, Australia
- On site
- Full-time
- A$50,000 / year
- Melbourne, Victoria, Australia
Job highlights
- Provide exceptional customer service and brand ambassadorship.
- Maintain product knowledge and assist customer queries.
- Collaborate with the team to achieve sales targets.
- Support store operations and presentation tasks.
- Gain retail experience with top sports fashion brands.
About the role
About JD Sports Australia & New Zealand
Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel. Founded in 1981 in Greater Manchester, UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of sport, music, and fashion.
In 2017, JD Sports launched in Australia and New Zealand and has since grown to over 70+ stores. We now operate across NSW, VIC, QLD, WA, SA & TAS, with exciting plans for continued expansion.
Our mission? To offer unparalleled service and style to all our consumers. To bring this to life, we offer access to the biggest brands, the best products and a memorable experience that sets us apart.
Working at JD Sports is a state of mind. It's an attitude and a way of challenging the norm. We don’t conform; we create our own path and are elite within our field. We’re seeking energetic, focused, and passionate individuals to join our team.
The Role
This role is rostered across Tuesday to Saturday with varying shift times. By applying, you’re confirming your availability to work across these days.
At JD Sports, our customer is at the heart of everything we do. As a Sales Assistant, your mission is to provide exceptional customer service that creates a memorable shopping experience and a lasting positive connection to our brand. A Sales Assistant at JD is energetic, genuine and customer-focused, offering personalised assistance to our customers who have come seeking the best products and biggest brands.
Responsibilities:
- Act as a brand ambassador, always showing positivity and professionalism
- Gain and maintain up to date product knowledge to best assist our customers
- Provide personalised 1:1 customer service
- Assist customers with all queries and process sales
- Work in collaboration with the wider Management and store team to achieve KPI’s and targets
- Support wider team with ad hoc tasks, including VM set up, store cleanliness and presentation etc.
- Escalate any customer complaints to management
- Consistently complete any mandatory training relevant to product, policy & procedure etc
What We’re Looking For:
- Customer service experience within retail, hospitality or like industry
- Ability to provide excellent service and go above & beyond
- Passionate about sports fashion or has a knowledge of key brands
- A positive can-do attitude and ability to work as a team
- Thrives in a fast paced, ever-changing environment
- Enthusiastic to overcome challenges and learn new skills
- Strong communication skills, someone who thrives through engagement with customers and team work
- Ability to multi-task
- Flexibility to work across various shifts, including weekends and holidays, based on store needs
What’s In It For You?
- Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
- Training and development opportunities to kickstart, evolve and shape your career
- Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
- Access to our attractive staff discount! This can also be used for friends and family
- Access to our Employee Assistance Program & Mental Health champions
- One month paid parental leave for full-time employees
We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.
JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.
What are you waiting for? Apply today and kick start your JD Sports Journey.
Please note, by applying for this role you consent for us to complete a VEVO Check in order to verify your working rights where required.
Key skills/competency
- Customer Service
- Retail Sales
- Brand Ambassadorship
- Product Knowledge
- Sales KPIs
- Team Collaboration
- VM Setup
- Store Presentation
- Communication Skills
- Problem Solving
Skills & topics
- Sales Assistant
- Retail Sales
- Customer Service
- Sports Fashion
- Footwear
- Brand Ambassador
- KPIs
- Teamwork
- Stock Management
- Visual Merchandising
How to get hired
- Tailor your resume: Highlight customer service, retail experience, and passion for sports fashion using keywords from the job description.
- Showcase your attitude: Emphasize your positive, can-do approach and teamwork skills in your application and during interviews.
- Demonstrate flexibility: Clearly state your availability for rostered shifts, including weekends and holidays, as required.
- Prepare for questions: Be ready to discuss your customer service experience and how you handle fast-paced environments.
- Engage authentically: Express your genuine enthusiasm for JD Sports and the brands they carry.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the typical working hours for a Sales Assistant at JD Sports Melbourne Central?
- The Sales Assistant role at JD Sports Melbourne Central is rostered across Tuesday to Saturday with varying shift times. Flexibility to work across these days, including potential weekends and holidays, is required.
- What kind of experience is preferred for a Sales Assistant role at JD Sports?
- JD Sports prefers candidates with customer service experience in retail, hospitality, or a similar industry. A passion for sports fashion and knowledge of key brands are also highly valued.
- Does JD Sports offer career progression opportunities for Sales Assistants?
- Yes, JD Sports offers training and development opportunities with a clear path for career progression across various roles in Retail, Support Office, and Distribution Centres.
- What are the benefits of working as a Sales Assistant at JD Sports?
- Benefits include working with major sports fashion brands, training and development, staff discounts for friends and family, an Employee Assistance Program, and one month paid parental leave for full-time employees.
- How can I demonstrate my suitability for the Sales Assistant role at JD Sports?
- You can demonstrate your suitability by highlighting your customer service skills, positive attitude, teamwork capabilities, passion for sports fashion, and flexibility in your application and during the interview process.
- What is JD Sports' approach to diversity and inclusion?
- JD Sports champions a culture where everyone feels valued, included, and celebrated, promoting diversity and inclusion across the business.
- Is there a required background check for this Sales Assistant position?
- Yes, by applying for this role, you consent to JD Sports completing a VEVO Check to verify your working rights in Australia.