Assistant IT Manager
Jardine Matheson · Hong Kong, Hong Kong SAR
- On site
- Full-time
- $120,000 / year
- Hong Kong, Hong Kong SAR
Job highlights
- Manage IT initiatives aligned with business needs.
- Oversee IT budget and resource allocation.
- Lead system design, infrastructure, and security.
- Manage application projects and enhancements.
- Lead technical support and vendor management.
About the role
IT Manager at Jardine Matheson
Position Overview
Work closely with business department teams to align IT initiatives with business needs and standards. Monitor the IT budget and resources to ensure cost-effective service delivery. Act as the main contact for user inquiries and service requests, coordinating support with IT teams and vendors, while collaborating with business and technical teams on requirements, timelines, and change requests. Identify project risks, track necessary actions, and support ad-hoc tasks as assigned. Collaborate with stakeholders to introduce new technologies and improve processes to enhance operational efficiency.
Key Responsibilities
- Responsible for the system architectural design and solutions to meet business requirements and cost-effectiveness.
- Maintain good performance on system infrastructure and high system availability at all times.
- Create and maintain project schedules, identify activities, sequences, dependencies, and associated resource requirements for project milestones.
- Study, plan, and manage the system upgrade and integration projects.
- Handle hardware and software upgrade, replacement, and purchasing, etc.
- Managing end-to-end new application projects and enhancement, from collecting internal users' requirements, communicating with external vendors on system design and implementation to UAT testing, post-implementation training, and documentation.
- Manage a technical support team to provide technical and helpdesk support for our call centres and service centres, including system setup, backup, troubleshooting, and administration of large-scale infrastructure of servers and network, etc.
- Perform audit on IT security & support process and asset management.
- Managing Entra ID to ensure the right people have access to the right tools. This includes setting up MFA, managing user accounts, and blocking security threats.
- Design and governance the outsourcing vendor on Azure cloud infrastructure.
- Support the SharePoint online environment and Office 365 tools and licensing.
Qualifications
- Degree holder in Computer Science or related discipline.
- A minimum of 7 years of comprehensive IT experience in system design and administration of large-scale infrastructure and applications.
- Technical Breadth: Proven track record leading IT functions across Infrastructure & Networking and Security & Controls.
- Responsible for SLAs, incident management, enhancements, and projects related to assigned applications or IT processes.
- Develop and implement technology policies, procedures, and protocols.
- Provide technical support to end-users, troubleshooting issues and resolving problems.
- Knowledge of developing and supporting multi-tiered application environments (Web, Application, and Database connectivity) and high availability systems.
- Knowledge in developing with Power Platform (apps, automate, BI, etc.).
- Basic knowledge on enterprise networking.
- Hands-on experience in Cloud Computing (Azure / Ali Cloud), Linux, and IT Security.
- Help develop solutions to bring value supporting internal customers’ strategy and initiatives.
- Communicate timely and effectively with the relevant parties on all relevant topics.
- Strong analytical and problem-solving skills.
- Fluent in English and Chinese, with strong written and verbal communication skills.
Key skills/competency
- IT Management
- System Design
- Infrastructure Administration
- Cloud Computing (Azure)
- IT Security
- Project Management
- Vendor Management
- Power Platform Development
- Team Leadership
- Stakeholder Communication
Skills & topics
- IT Manager
- System Design
- Infrastructure Management
- Cloud Computing
- IT Security
- Project Management
- Team Leadership
- Azure
- Linux
- Power Platform
- Jardine Matheson
- IT Operations
How to get hired
- Tailor your resume: Highlight your 7+ years of IT experience, focusing on system design, administration, and leadership in infrastructure, networking, and security.
- Showcase technical skills: Emphasize your hands-on experience with Azure, Linux, IT Security, Power Platform, and multi-tiered applications.
- Quantify achievements: Use data to demonstrate your success in managing projects, SLAs, and cost-effective service delivery.
- Prepare for interviews: Be ready to discuss your experience in managing technical teams, vendor relations, and implementing IT policies.
- Demonstrate communication skills: Highlight your fluency in English and Chinese, and your ability to collaborate with diverse stakeholders.
Technical preparation
Master Azure cloud services and governance.,Deepen knowledge of Entra ID and security.,Practice Power Platform development and automation.,Review multi-tiered application architecture.
Behavioral questions
Describe a challenging IT project you managed.,How do you align IT with business goals?,How do you handle vendor management issues?,Share an experience leading a technical team.
Frequently asked questions
- What are the key responsibilities for an IT Manager at Jardine Matheson?
- As an IT Manager at Jardine Matheson, you will be responsible for system architectural design, infrastructure maintenance, project management for system upgrades and integrations, hardware/software management, end-to-end application project management, leading a technical support team, IT security audits, Entra ID management, Azure cloud governance, and supporting the SharePoint/Office 365 environment.
- What qualifications are essential for the IT Manager role at Jardine Matheson?
- The essential qualifications for an IT Manager at Jardine Matheson include a degree in Computer Science or a related field, a minimum of 7 years of comprehensive IT experience in system design and administration of large-scale infrastructure and applications, and a proven track record in Infrastructure & Networking and Security & Controls.
- What technical skills are most valued for this IT Manager position?
- Jardine Matheson values technical breadth in this IT Manager role, including expertise in system design, large-scale infrastructure administration, cloud computing (Azure/Ali Cloud), Linux, IT Security, Power Platform development, multi-tiered application environments, and enterprise networking. Experience with Entra ID and Office 365 is also important.
- How important is international experience or multilingualism for the IT Manager role at Jardine Matheson?
- Given Jardine Matheson's global presence, fluency in both English and Chinese, with strong written and verbal communication skills, is highly valued for the IT Manager position. This ensures effective communication with diverse stakeholders across different regions and departments.
- What is the typical career progression for an IT Manager at Jardine Matheson?
- While specific career paths can vary, an IT Manager at Jardine Matheson typically progresses by taking on larger and more complex projects, leading larger teams, and potentially moving into senior leadership roles within the IT department or contributing to broader strategic initiatives within the company.
- How does Jardine Matheson approach IT budget and resource management for its IT Managers?
- IT Managers at Jardine Matheson are expected to monitor the IT budget and resources to ensure cost-effective service delivery. This involves strategic planning and resource allocation to support business needs while maintaining financial efficiency.