Customer Support Ops Tooling Expert
@ Jane App

Hybrid
$90,000
Hybrid
Full Time
Posted 16 hours ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXXX***** @janeapp.com
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Job Details

Join Our Mission

Jane is on a mission to help the helpers. We are a team that fosters growth, spreads delight, and serves our healthcare community. As a remote-first company based in Canada, you can work from any corner of the country.

Your Role in Our Journey

As a Customer Support Ops Tooling Expert, you will join our Customer Support Operations team to ensure that platforms such as Talkdesk and HelpScout run smoothly, efficiently, and align with our support goals. You will lead tooling improvements, enhance workflows, identify automation opportunities, and collaborate with CS Ops, Support leadership, and cross-functional stakeholders.

  • Administer and optimize support tools.
  • Improve workflows through automation and smart integrations.
  • Collaborate with leadership to resolve pain points.
  • Utilize data-driven insights for system improvements.
  • Document changes and educate team members.

The Impact You Could Have

Drive meaningful change by managing tool configurations and ensuring scalability and ease of use. Your role is key in streamlining operations by introducing efficient process automation and workflow design.

The Experience We Need

We require proven experience in administering support platforms such as Talkdesk, HelpScout, Zendesk, or similar. The ideal candidate is process-oriented with strong problem-solving skills, familiar with workflow design, process mapping, and automation tools. You should have experience using data to validate decisions and be an effective, clear communicator.

Compensation & Benefits

This role offers a competitive annual salary from $75,000 to $105,000, reflective of growth in the role. We provide a comprehensive benefits package and a flexible work environment that accommodates your personal life with remote work and supportive community channels.

Key skills/competency

Customer Support, Ops, Tooling, Automation, Workflow, Talkdesk, HelpScout, Process Improvement, Data-Driven, Systems Administration

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How to Get Hired at Jane App

🎯 Tips for Getting Hired

  • Research Jane App's culture: Study their mission, values, and reviews.
  • Customize your resume: Highlight support operations and tooling experience.
  • Prepare for technical questions: Review automation and system admin scenarios.
  • Showcase problem-solving skills: Provide examples of workflow improvements.

📝 Interview Preparation Advice

Technical Preparation

Review Talkdesk and HelpScout platform features.
Practice system configuration and workflow automation.
Study data analysis for operational insights.
Familiarize with process mapping techniques.

Behavioral Questions

Discuss a challenge in tool optimization.
Explain handling change with a team.
Describe a process improvement you led.
Share a time you embraced feedback.

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