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Client Experience Coordinator Virtual

JAMS

HybridHybrid

Original Job Summary

Overview

We are passionate about what we do, the services we provide, and the clients we serve. Join our team at Client Experience Coordinator Virtual at JAMS, where collaboration, innovation, and dedication are valued.

A Brief Overview

This role supports virtual Alternative Dispute Resolution (ADR) services. You will work closely with the Virtual Client Experience Manager, case management teams, and panelists to ensure clients receive exemplary support.

What You Will Do

  • Oversee set-up and scheduling of virtual ADR services, including session management.
  • Manage breakout rooms and witness sessions as needed throughout the day.
  • Complete administrative tasks such as case management, data entry, and cross-department support.
  • Respond to calls from Resolution Centers and support JAMS events virtually.
  • Provide ongoing technical support and troubleshooting during and beyond business hours.
  • Assist with training associate moderators and panelists and facilitate e-signature processes.
  • Conduct virtual technical sessions and basic Zoom training for clients.
  • Adapt to new initiatives and assist in ad-hoc projects as assigned.

Requirements

High School or equivalent (GED) required. 2-3 years experience in administrative, clerical, or ADR roles required. Experience in legal, client service, and IT support is preferred. Proficiency in multimedia, Zoom, audio/video technology, and basic technical troubleshooting is essential.

Key Skills/Competency

  • Virtual support
  • Client service
  • ADR
  • Case management
  • Technical troubleshooting
  • Zoom proficiency
  • Administrative tasks
  • Training
  • Data entry
  • Multimedia support

How to Get Hired at JAMS

🎯 Tips for Getting Hired

  • Research JAMS culture: Study their mission, values, and news updates.
  • Customize your resume: Highlight ADR and technical troubleshooting skills.
  • Prepare for technical questions: Review Zoom and multimedia support experience.
  • Showcase communication: Emphasize clear, concise client service.

📝 Interview Preparation Advice

Technical Preparation

Review Zoom and virtual meeting setups.
Practice managing breakout rooms and audio setups.
Familiarize with e-signature and case management software.
Study basic IT troubleshooting steps.

Behavioral Questions

Describe a time you solved technical issues.
Explain managing stressful virtual sessions.
Discuss teamwork in client service scenarios.
Detail a challenge with time management.