Systems Lead, Brand

Systems Lead, Brand at Jacobs

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your Impact

At Jacobs, we’re challenging today to reinvent tomorrow — delivering outcomes and solutions for the world’s most complex challenges. Our brand is the expression of our people, our impact, our communities and our values, and the Systems Lead, Brand is our brand leader overseeing the Document Template System platform that allows our brand to come to life.

As a member of the global Brand & Creative team, the Systems Lead is responsible for driving the strategy, implementation, training, and governance of Jacobs’ global Document Template System, our MS Office-based authoring environment.

This role is an expert in both systems strategy and hands-on operation — leveraging AI, automation, and integrations to optimize workflows, improve adoption, and future-proof Jacobs’ brand experience. This individual will collaborate across IT, Creative Services, Marketing, Operations, Procurement, and external vendor-partners to deliver scalable solutions that make Jacobs’ Document Template System indispensable to our employees.

Key Responsibilities

• Document Template System platform ownership: Serve as the primary owner and administrator for Jacobs’ Microsoft Office templates and macros. Lead the planning, testing, deployment, and ongoing improvement of this system in partnership with IT, developers, and vendor-partners.
• Adoption: Deliver training, onboarding, and adoption programs for employees globally. Monitor usage, gather feedback, and continuously iterate systems to improve user experience and compliance.
• Technology & innovation: Leverage AI, automation, and workflow integrations to streamline processes and enhance efficiency. Partner with IT to identify opportunities to connect with Jacobs’ broader technology ecosystem. Serve as a bridge between creative and technical disciplines, advocating for users while driving technical excellence.

Here's what you'll need

• Bachelor’s degree in Design, Marketing, Communications, IT, or related field.
• 2-5 years of experience in brand systems, communications, or marketing technology management.
• Advanced knowledge of Microsoft Office (Word, PowerPoint, Excel), including custom templates, macros, and styles.
• Excellent interpersonal, oral, and written communication skills.
• Strong project management and organizational skills with the ability to juggle multiple initiatives.

At Jacobs we value people. Having the right balance of belonging, career and lifestyle enables us to consistently deliver and exceed clients’ expectations.

Working alongside industry leaders, you will have the opportunity to develop your career working on key projects in an environment which encourages collaboration, knowledge sharing and innovation. To support your professional growth, Jacobs flexible working arrangements, extended leave options and a host of social, health and wellbeing events and initiatives will underpin our commitment to you.

At Jacobs it’s all about what you do, not where you are, which counts!

We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.

Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.

Key skills/competency

• Brand Management
• Microsoft Office Suite
• Systems Strategy
• Project Management
• Workflow Automation
• AI Integration
• User Training
• Cross-functional Collaboration
• Marketing Technology
• Governance