Dealer Performance Manager | Powersports
Jackson Dawson · United States
- Hybrid
- Full-time
- $95,000 / year
- United States
Job highlights
- Drive dealer success in performance coaching programs.
- Onboard, retain, and expand dealer relationships.
- Translate data into actionable results for dealers.
- Facilitate coaching and accountability sessions.
- Partner with dealers to improve performance.
About the role
Role Summary
LIVIUM, a division of Jackson Dawson is seeking a Dealer Performance Manager (DPM) to drive dealer success across TrueTrack and Performance Coaching programs. This role owns the dealer journey from onboarding through long-term retention and expansion, turning data into action and action into results. The DPM sits at the intersection of coaching, customer success, and dealer operations ensuring dealers understand what to do and actually execute.Ideal Candidate
A former dealership operator or senior manager who is data-driven, action-oriented, and unafraid of direct accountability conversations. You don’t just provide insights, you ensure execution and measurable improvement.Position Details
Full-time, remote (U.S. time zones required) Salary-based with up to 20% travelResponsibilities
- Lead kickoff and activation for new dealers, ensuring adoption, data accuracy, and momentum.
- Facilitate 1:1 and group coaching sessions; translate data into actions; build management capability.
- Hold managers to commitments, address performance gaps, and ensure follow-through.
- Build trust with dealer leadership and position as a performance partner, not a vendor.
- Diagnose challenges, develop customized action plans, and lead data-driven business reviews.
- Lead or support 20 Clubs and performance groups to drive collaboration and accountability.
- Increase renewals, identify growth opportunities, and represent dealer needs internally.
- Partner with internal teams to enhance onboarding, coaching, engagement, and outcomes.
- Maintain accurate CRM records, communicate clearly, and contribute to internal playbooks and SOPs.
Qualifications
Required:
- Bachelor’s degree in related field or equivalent work experience
- 7–10+ years in powersports dealership operations
- Proven success leading teams and performance discussions
- Strong grasp of dealership KPIs, workflows, and CRM usage
- Skilled in phone, virtual, and in-person coaching/facilitation
- Clear written communication and ability to manage conflict effectively
- Experience with 20 Club or Performance Group sessions
Preferred:
- Coaching, consulting, or facilitation background
- Comfort with analytics or BI tools
Key skills/competency
Dealer Performance Management, Powersports Dealership Operations, Coaching, Customer Success, Data Analysis, Performance Improvement, Relationship Building, Conflict Management, CRM, Business ReviewsSkills & topics
- Dealer Performance Manager
- Powersports
- Dealership Operations
- Performance Coaching
- Customer Success
- Data Analysis
- Business Development
- Sales Management
- CRM
- KPIs
How to get hired
- Tailor your resume: Highlight powersports dealership operations, coaching, and KPI management experience.
- Craft a compelling cover letter: Emphasize your data-driven approach and ability to drive measurable improvement.
- Prepare for behavioral questions: Showcase your experience in conflict management and building trust.
- Demonstrate your coaching skills: Be ready to discuss how you translate data into actions for performance gains.
- Research Jackson Dawson: Understand their values and how LIVIUM division operates to drive dealer success.
Technical preparation
Master dealership KPIs and workflows.,Become proficient with CRM and BI tools.,Practice data analysis for actionable insights.,Develop virtual and in-person facilitation skills.
Behavioral questions
Describe a time you drove performance improvement.,How do you handle accountability conversations?,Share an experience building trust with clients.,How do you translate data into actionable plans?
Frequently asked questions
- What is the primary focus of the Dealer Performance Manager role at Jackson Dawson?
- The Dealer Performance Manager role at Jackson Dawson, specifically within the LIVIUM division, is focused on driving dealer success through the TrueTrack and Performance Coaching programs. This involves managing the entire dealer lifecycle from onboarding to retention and expansion by converting data into actionable strategies and ensuring their execution for measurable results.
- What experience is essential for a successful Dealer Performance Manager candidate at LIVIUM?
- The ideal candidate for the Dealer Performance Manager position at LIVIUM has prior experience as a powersports dealership operator or senior manager. Key requirements include a strong data-driven and action-oriented approach, a proven ability to lead performance discussions, a solid understanding of dealership KPIs and CRM, and skills in coaching and conflict management.
- Is the Dealer Performance Manager position remote, and are there any location constraints?
- Yes, the Dealer Performance Manager position is a full-time remote role. However, candidates are required to be within U.S. time zones to ensure effective collaboration and support for dealers across different regions.
- What are the key responsibilities of a Dealer Performance Manager at Jackson Dawson?
- Key responsibilities include leading new dealer activation and onboarding, facilitating coaching sessions to translate data into actions, holding managers accountable for performance, building trust as a partner, diagnosing challenges, developing action plans, leading business reviews, and collaborating with internal teams to enhance program outcomes.
- What qualifications are required for the Dealer Performance Manager role?
- Required qualifications include a Bachelor's degree or equivalent experience, 7-10+ years in powersports dealership operations, proven team leadership and performance discussion skills, strong knowledge of dealership KPIs/workflows/CRM, coaching/facilitation abilities, and effective conflict management and communication skills.
- What is the travel expectation for the Dealer Performance Manager role?
- The Dealer Performance Manager role involves up to 20% travel. This travel is likely to support in-person coaching, business reviews, and participation in 20 Clubs or performance groups to foster collaboration and accountability among dealers.