Senior Developer Experience Engineer

About Jack Henry

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people-inspired innovation, empowering financial institutions to deliver seamless, secure, and human-centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

About the Role

We're seeking a Senior Developer Experience Engineer to join the team at a pivotal moment in our growth. As our Jack Henry developer documentation currently serves thousands of developers, it has become one of the most important touchpoints between Jack Henry and the developers who depend on us. This role exists to own that touchpoint. You'll treat Jack Henry's developer documentation as a product: benchmarking our developer experience against industry leaders, shipping interactive docs and content infrastructure. You'll partner closely with our engineers, SDK teams, and product partners to shape the strategy — and you'll write the code that brings the content to life. You'll join our Developer Relations team as a key partner with real influence on the strategy, tools, and culture we build together. The team is small and fast-moving, and we're looking for someone who's excited about that kind of ownership. This is the right role for a senior engineer to own docs-as-code and infrastructure, with strategic latitude, in an already mature developer-facing platform.

Responsibilities

• Develop and enhance the Jack Henry Developer Relations Portal following engineering best practices and standards.
• Lead the design, planning, and delivery of new features, breaking work into clear, manageable tasks for the team.
• Ensure reliability, scalability, performance, and quality are built into all development efforts.
• Represent the team in technical discussions and decision-making (e.g., discovery sessions).
• Troubleshoot and resolve issues across release pipelines and production environments.
• Own the developer documentation platform end-to-end, including architecture, UX, and roadmap, benchmarking against industry standards.
• Design and deliver interactive, accessible documentation experiences (e.g., code samples, API explorers, tutorials, and videos).
• Build and maintain templates, tools, and contribution guides to enable scalable documentation creation across teams.
• Produce high-impact developer content, including guides, tutorials, and video walkthroughs.
• Manage and continuously improve documentation infrastructure (site generation, CI/CD, previews, search, and analytics).
• Leverage modern agentic coding tools (e.g., Claude Code, Cursor) to accelerate development and documentation workflows.
• Establish and maintain documentation processes, including style guidelines, contribution workflows, review standards, and audit practices.
• May perform other job duties as assigned.

Qualifications

What you’ll need to have:

• A minimum of 6 years of experience in documentation, developer experience, or developer education roles for a developer audience
• Demonstrated ability to organize and structure complex technical content (information architecture/content modeling)
• Experience improving developer documentation for usability, clarity, and navigation
• Hands-on use of AI coding tools (e.g., Cursor, Claude Code, GitHub Copilot) in day-to-day workflows
• Experience creating both written documentation and video/screencast content for technical audiences

What would be nice for you to have:

• Docs-as-code experience: comfort opening PRs against the docs platform itself — modifying site generators, CI workflows, content tooling, and search infrastructure — not just authoring Markdown.
• Strategic and audit thinking: experience benchmarking documentation, identifying systemic gaps, and producing actionable roadmaps — not just executing the next ticket.
• Familiarity with OpenAPI specifications or interactive API documentation.
• Bachelor’s degree in Computer Science.
• Previous experience developing technical documentation for engineers or developers.
• Proficiency with Web Components.
• Familiarity with Polymer or Lit.
• Solid understanding of security, API design, design patterns, and browser environment.
• Experience with front-end build systems such as webpack or rollup.
• Experience with Continuous Integration/Continuous Deployment (CI/CD) systems.
• Experience tracing a request through the network stack.
• Experience with SSOs, Plugins, or APIs.
• Experience implementing OAuth2/OpenID Connect.
• Experience supporting an application in production.

Why Jack Henry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Key skills/competency

• Developer Experience
• Documentation Platform
• Content Strategy
• API Documentation
• Technical Writing
• AI Coding Tools
• Information Architecture
• Developer Relations
• Site Generation
• CI/CD