Customer Service Manager

@ J & J Minnetrista Op Co Inc

Job Summary

In this role, you will be responsible for ensuring excellent service delivery and smooth customer interactions. The ideal candidate will have exceptional communication skills, a customer-first mindset, and a passion for problem solving. This is an excellent opportunity for someone looking to make an impact in customer relations and contribute to a positive experience for our community.

Key Responsibilities

• Handle customer complaints and escalations professionally
• Manage day-to-day customer service operations for efficiency
• Collaborate with internal departments to resolve customer concerns
• Process orders, returns, and exchanges per company policies
• Maintain and update customer information in the database
• Assist with training and development of staff
• Participate in meetings to share feedback and suggest improvements
• Coordinate monthly customer service management meetings
• Monitor cashiering, product handling, and till management
• Ensure compliance with all relevant policies and legal requirements

Requirements

Education & Experience: High School Diploma or Equivalent with proven experience in customer service or coordination, preferably in a fast-paced environment.

Skills & Competencies: Excellent English communication, strong problem solving and organizational skills, effective independent and team work, and a customer-focused approach.

Desirable Qualifications: Comfortable using Google Suite.

Working Conditions and Physical Demands

• Constant standing, use of hands, reaching, and communicating
• Frequent walking
• Occasional stooping, kneeling or crouching
• Occasional heavy lifting up to 25 pounds
• Fast paced, multi faceted environment with potential overtime

Availability & Benefits

Must be available for early morning shifts starting between 5:30am - 8am. Benefits include Medical, Dental, Vision, 401k, Employer Paid Life Insurance, Disability insurances, Hospital, Critical Illness, Accident coverage, Paid Vacation, Holidays, Sick & Safe Time, shift differentials on Sundays & Holidays, a 10% discount at Mackenthun’s locations, referral bonuses, and Dietitian services.

Key skills/competency

Customer Service Manager, communication, problem solving, coordination, training, compliance, customer relations, organization, meeting facilitation, Google Suite