Support Specialist and Writer @ IxDF - The Interaction Design Foundation
placeHybrid
attach_money $55,000
businessHybrid
scheduleFull Time
Posted 22 hours ago
Your Application Journey
Interview
Email Hiring Manager
***** @interaction-design.org
Recommended after applying
Job Details
Overview
Imagine waking up each day excited for work, knowing your words, support, and ideas help shape the futures of design learners across the globe. As a Support Specialist and Writer at IxDF - The Interaction Design Foundation, you will support members through written communication and internal operations while growing into the world of design content and course creation.
Your Responsibilities
- Collaborate with the Editorial Team on writing and ad-hoc design projects.
- Provide quick, accurate responses via email, chat, and social media.
- Troubleshoot issues and ensure a seamless user experience.
- Create educational materials including articles, design templates, videos, and more.
- Maintain and update documentation and internal knowledge bases.
- Analyze workflows and suggest improvements to boost KPIs.
- Communicate customer needs across teams to enhance retention.
- Take accountability for tasks and deliver high-quality results with minimal supervision.
What We Offer
You will join a global, purpose-driven team impacting millions. This full-time position is remote, with daily video collaboration and occasional team meet-ups. With ample opportunities for professional growth, you will help transform design education around the world.
Key skills/competency
- Communication
- Writing
- Design
- User Experience
- Editorial
- Customer Support
- Documentation
- Collaboration
- Problem-Solving
- Process Improvement
How to Get Hired at IxDF - The Interaction Design Foundation
🎯 Tips for Getting Hired
- Research IxDF's culture: Understand their mission and global impact.
- Tailor your resume: Highlight support and writing skills.
- Show design curiosity: Mention UX and design experiences.
- Practice clear communication: Prepare examples of written work.
📝 Interview Preparation Advice
Technical Preparation
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Refine technical writing samples.
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Review design case studies.
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Practice internal system troubleshooting.
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Update documentation best practices.
Behavioral Questions
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Describe a time you solved a problem.
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Explain handling customer feedback effectively.
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Share an experience of managing deadlines.
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Discuss adapting to remote work challenges.
Frequently Asked Questions
What skills are crucial for the Support Specialist and Writer role at IxDF?
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How does IxDF support career growth for a Support Specialist and Writer?
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Is prior design experience required for the Support Specialist and Writer at IxDF?
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What makes working remotely at IxDF unique for the Support Specialist and Writer?
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How important is customer interaction for this IxDF role?
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