Support Specialist and Writer
@ IxDF - The Interaction Design Foundation

Hybrid
$55,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXX XXXXXXXXX XXXXXXXXXX***** @interaction-design.org
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Job Details

Overview

Imagine waking up each day excited for work, knowing your words, support, and ideas help shape the futures of design learners across the globe. As a Support Specialist and Writer at IxDF - The Interaction Design Foundation, you will support members through written communication and internal operations while growing into the world of design content and course creation.

Your Responsibilities

  • Collaborate with the Editorial Team on writing and ad-hoc design projects.
  • Provide quick, accurate responses via email, chat, and social media.
  • Troubleshoot issues and ensure a seamless user experience.
  • Create educational materials including articles, design templates, videos, and more.
  • Maintain and update documentation and internal knowledge bases.
  • Analyze workflows and suggest improvements to boost KPIs.
  • Communicate customer needs across teams to enhance retention.
  • Take accountability for tasks and deliver high-quality results with minimal supervision.

What We Offer

You will join a global, purpose-driven team impacting millions. This full-time position is remote, with daily video collaboration and occasional team meet-ups. With ample opportunities for professional growth, you will help transform design education around the world.

Key skills/competency

  • Communication
  • Writing
  • Design
  • User Experience
  • Editorial
  • Customer Support
  • Documentation
  • Collaboration
  • Problem-Solving
  • Process Improvement
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How to Get Hired at IxDF - The Interaction Design Foundation

🎯 Tips for Getting Hired

  • Research IxDF's culture: Understand their mission and global impact.
  • Tailor your resume: Highlight support and writing skills.
  • Show design curiosity: Mention UX and design experiences.
  • Practice clear communication: Prepare examples of written work.

📝 Interview Preparation Advice

Technical Preparation

Refine technical writing samples.
Review design case studies.
Practice internal system troubleshooting.
Update documentation best practices.

Behavioral Questions

Describe a time you solved a problem.
Explain handling customer feedback effectively.
Share an experience of managing deadlines.
Discuss adapting to remote work challenges.

Frequently Asked Questions