Support Specialist and Writer

Overview

Imagine waking up each day excited for work, knowing your words, support, and ideas help shape the futures of design learners across the globe. As a Support Specialist and Writer at IxDF - The Interaction Design Foundation, you will support members through written communication and internal operations while growing into the world of design content and course creation.

Your Responsibilities

• Collaborate with the Editorial Team on writing and ad-hoc design projects.
• Provide quick, accurate responses via email, chat, and social media.
• Troubleshoot issues and ensure a seamless user experience.
• Create educational materials including articles, design templates, videos, and more.
• Maintain and update documentation and internal knowledge bases.
• Analyze workflows and suggest improvements to boost KPIs.
• Communicate customer needs across teams to enhance retention.
• Take accountability for tasks and deliver high-quality results with minimal supervision.

What We Offer

You will join a global, purpose-driven team impacting millions. This full-time position is remote, with daily video collaboration and occasional team meet-ups. With ample opportunities for professional growth, you will help transform design education around the world.

Key skills/competency

• Communication
• Writing
• Design
• User Experience
• Editorial
• Customer Support
• Documentation
• Collaboration
• Problem-Solving
• Process Improvement