Client Support Specialist (3 months contract)
@ IX Online (Pty) Ltd

Hybrid
Hybrid
Contractor
Posted 3 days ago

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Email Hiring Manager

XXXXXXXXX XXXXXXXXXXXXX XXXXXXXX****** @ixonline.co.za
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Job Details

About the Role

This Client Support Specialist role provides phone and web based support to clients. The candidate must have an IT qualification, basic HTML and CSS skills, and proven 5* customer service skills. This hybrid role requires a self-equipped workstation with a PC and robust internet from home, plus weekly meetings at our Westville office. This is a 3-month fixed term contract.

Core Responsibilities

  • Provide phone and web based support to clients.
  • Proactively contact assigned clients to build relationships.
  • Troubleshoot issues related to websites, stock, leads and products.
  • Update and edit web content ensuring accuracy and relevance.
  • Assist in building and updating websites.
  • Manage Jivo Chat and phone communications.
  • Perform traffic controlling and task management.
  • Attend emails, provide training on in-house systems and support Smart Manager App.
  • Handle administrative tasks including system updates and logging activities.
  • Load OEM Banners and client Specials monthly.
  • Update member profiles and blog content.
  • Collaborate with teams for proactive website content updates.

General Duties

  • Assist the Team Supervisor with ad hoc requirements and process streamlining.
  • Manage time effectively with daily time sheet updates.
  • Focus on high-quality customer service and client satisfaction.
  • Provide daily 15:30 feedback sessions with clients and internal teams.

Requirements

  • Gr.12/School leaving certificate minimum.
  • Information Technology qualification is essential.
  • Basic HTML and CSS skills.
  • Strong IT capabilities and exceptional customer service skills.
  • Telesales experience is a bonus.
  • Excellent command of written and spoken English.
  • High attention to detail, strong organisational skills, and teamwork.
  • Ability to multi-task, manage stress, and solve problems effectively.

Key skills/competency

  • Customer Service
  • IT Qualification
  • HTML
  • CSS
  • Troubleshooting
  • Communication
  • Administration
  • Time Management
  • Web Support
  • Teamwork
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How to Get Hired at IX Online (Pty) Ltd

🎯 Tips for Getting Hired

  • Customize your resume: Highlight IT and customer service skills.
  • Emphasize HTML/CSS: Mention technical support experiences.
  • Research iX Online: Understand their client-centric culture.
  • Practice interview questions: Focus on troubleshooting and communication.

📝 Interview Preparation Advice

Technical Preparation

Review HTML basics.
Practice CSS styling.
Test troubleshooting software.
Update remote workstation setup.

Behavioral Questions

Describe handling difficult clients.
Explain managing multiple tasks.
Share teamwork examples.
Detail time management strategies.

Frequently Asked Questions