Client Experience and Sales Coordinator

Client Experience & Sales Coordinator

At IVONNE, our Client Experience & Sales Coordinator role goes far beyond traditional front desk duties. You’ll be a trusted guide, a relationship builder, and a vital contributor to the growth of our clinic. As the first point of contact for new clients and a consistent support for returning ones, you’ll help clients understand the value of their treatment journey and confidently guide them toward the best choices for their goals.

Responsibilities

• Check in and welcome clients warmly, making them feel seen, valued, and cared for.
• Process payments, rebook future appointments, and recommend relevant services and products.
• Direct clients to treatment rooms and ensure they feel comfortable.
• Answer, screen, and manage incoming calls and emails, providing timely support.
• Maintain a tidy and well-stocked reception and skincare desk area.
• Provide knowledgeable support during consultations, assisting clients with options and next steps.
• Manage inventory including mail, deliveries, and supply restocking.
• Follow clinic safety procedures to maintain a secure environment.
• Place orders and track office and clinic supply inventory using existing templates.
• Support treatment room turnover by ensuring cleanliness and organization.
• Assist with administrative tasks, including content preparation and occasional social media updates.
• Uphold health and safety standards as a licensed Personal Service Setting.
• Contribute to sales growth by meeting daily goals and identifying client enhancement opportunities.

Role Requirements

• Genuine passion for client care, beauty, and wellness.
• Strong communication and interpersonal skills.
• Proven experience in sales or service-based roles; luxury retail or high-end hospitality experience is a bonus.
• Confidence in presenting service options, packages, and rebooking opportunities.
• Polished, professional appearance and demeanor.
• Comfortable navigating booking systems, CRMs, and client intake tools.
• Highly organized, attentive to detail, and proactive in follow-ups.
• Ability to thrive in a fast-paced, boutique clinic environment.

Ideal For

• Business Administration Graduates with Aesthetic/Medical Aesthetic Background
• Medical Aestheticians with Business Administration Background
• Professionals in Luxury Retail or Services with Business Administration Experience

Career Path Track

Employees who excel in the Client Experience & Sales Coordinator role often find themselves well-prepared for future opportunities. Many transition into Inside Sales Positions, leveraging their sales experience, customer service skills, and ability to meet goals. Others may move into Government Roles, applying their administrative expertise, interpersonal abilities, and attention to detail. This role serves as a strong foundation for advancement in either direction.

You Are

• Entrepreneurial—you love spotting opportunities to support growth.
• A connector—you know how to build rapport and make clients feel special.
• Detail-oriented—you follow up, follow through, and keep things running smoothly.
• Open to feedback, learning, and growing with a purpose-driven brand.
• Enthusiastic about aesthetics and long-term client transformations.

We know that confidence gaps and imposter syndrome can sometimes hold great candidates back—if this sounds like you but you're not sure you meet every requirement, we still encourage you to apply. We'd love to hear from you.

Key skills/competency

• Client Relationship Management
• Sales
• Customer Service
• Appointment Scheduling
• Payment Processing
• Inventory Management
• Communication Skills
• Administrative Support
• Upselling
• Brand Ambassadorship