Client Experience & Sales Coordinator
IVONNE® · Ottawa, ON
- On site
- Full-time
- CA$45,000 / year
- Ottawa, ON
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Job highlights
- Welcome and check-in clients warmly.
- Process payments and rebook appointments.
- Manage client inquiries and support consultations.
- Maintain clinic appearance and inventory.
- Contribute to sales growth goals.
About the role
Client Experience & Sales Coordinator
At IVONNE, our Client Experience & Sales Coordinator role goes far beyond traditional front desk duties. You’ll be a trusted guide, a relationship builder, and a vital contributor to the growth of our clinic. As the first point of contact for new clients and a consistent support for returning ones, you’ll help clients understand the value of their treatment journey and confidently guide them toward the best choices for their goals.
Responsibilities
- Check in and welcome clients warmly, making them feel seen, valued, and cared for.
- Process payments, rebook future appointments, and recommend relevant services and products.
- Direct clients to treatment rooms and ensure they feel comfortable.
- Answer, screen, and manage incoming calls and emails, providing timely support.
- Maintain a tidy and well-stocked reception and skincare desk area.
- Provide knowledgeable support during consultations, assisting clients with options and next steps.
- Manage inventory including mail, deliveries, and supply restocking.
- Follow clinic safety procedures to maintain a secure environment.
- Place orders and track office and clinic supply inventory using existing templates.
- Support treatment room turnover by ensuring cleanliness and organization.
- Assist with administrative tasks, including content preparation and occasional social media updates.
- Uphold health and safety standards as a licensed Personal Service Setting.
- Contribute to sales growth by meeting daily goals and identifying client enhancement opportunities.
Role Requirements
- Genuine passion for client care, beauty, and wellness.
- Strong communication and interpersonal skills.
- Proven experience in sales or service-based roles; luxury retail or high-end hospitality experience is a bonus.
- Confidence in presenting service options, packages, and rebooking opportunities.
- Polished, professional appearance and demeanor.
- Comfortable navigating booking systems, CRMs, and client intake tools.
- Highly organized, attentive to detail, and proactive in follow-ups.
- Ability to thrive in a fast-paced, boutique clinic environment.
Ideal For
- Business Administration Graduates with Aesthetic/Medical Aesthetic Background
- Medical Aestheticians with Business Administration Background
- Professionals in Luxury Retail or Services with Business Administration Experience
Career Path Track
Employees who excel in the Client Experience & Sales Coordinator role often find themselves well-prepared for future opportunities. Many transition into Inside Sales Positions, leveraging their sales experience, customer service skills, and ability to meet goals. Others may move into Government Roles, applying their administrative expertise, interpersonal abilities, and attention to detail. This role serves as a strong foundation for advancement in either direction.
You Are
- Entrepreneurial—you love spotting opportunities to support growth.
- A connector—you know how to build rapport and make clients feel special.
- Detail-oriented—you follow up, follow through, and keep things running smoothly.
- Open to feedback, learning, and growing with a purpose-driven brand.
- Enthusiastic about aesthetics and long-term client transformations.
We know that confidence gaps and imposter syndrome can sometimes hold great candidates back—if this sounds like you but you're not sure you meet every requirement, we still encourage you to apply. We'd love to hear from you.
Key skills/competency
- Client Relationship Management
- Sales
- Customer Service
- Appointment Scheduling
- Payment Processing
- Inventory Management
- Communication Skills
- Administrative Support
- Upselling
- Brand Ambassadorship
Skills & topics
- Client Experience
- Sales Coordinator
- Customer Service
- Clinic Operations
- Beauty Industry
- Wellness
- Sales
- Client Relations
- Receptionist
- Administrative Support
How to get hired
- Tailor your resume: Highlight sales, customer service, and administrative skills relevant to the Client Experience & Sales Coordinator role.
- Showcase client care passion: Emphasize your genuine interest in beauty, wellness, and helping clients feel their best.
- Demonstrate sales confidence: Prepare to discuss how you would present service options and packages to clients.
- Highlight organizational skills: Provide examples of your attention to detail and proactive follow-up abilities in previous roles.
- Research IVONNE's brand: Understand their focus on aesthetics and long-term client transformations to align your application.
Technical preparation
Familiarize with CRM and booking systems.,Practice sales techniques for services/packages.,Review inventory management principles.,Understand clinic safety protocols.
Behavioral questions
Describe a time you exceeded client expectations.,How do you handle multiple client needs simultaneously?,Share an experience where you drove sales growth.,How do you maintain professionalism under pressure?
Frequently asked questions
- What is the primary focus of the Client Experience & Sales Coordinator role at IVONNE?
- The Client Experience & Sales Coordinator at IVONNE is focused on being a key point of contact for clients, guiding them through their treatment journey, building relationships, and contributing to the clinic's growth through excellent service and sales support.
- What kind of experience is most valuable for an IVONNE Client Experience & Sales Coordinator applicant?
- The most valuable experience includes a genuine passion for client care, beauty, and wellness, coupled with strong communication and interpersonal skills. Proven sales or service-based roles, especially in luxury retail or high-end hospitality, are highly regarded.
- Does IVONNE provide training for their booking systems and CRMs?
- Yes, IVONNE provides training for their booking systems, CRMs, and client intake tools, meaning comfort navigating these systems is helpful, but not a strict prerequisite.
- What are the typical career paths after being a Client Experience & Sales Coordinator at IVONNE?
- Successful Client Experience & Sales Coordinators at IVONNE often advance into Inside Sales Positions or Government Roles, utilizing their developed customer service, sales, and administrative expertise.
- How important are sales goals for this role at IVONNE?
- While client experience is paramount, contributing to sales growth by meeting modest daily goals and identifying opportunities to enhance client value through services and retail is an expected part of the role.
- What is the work environment like at IVONNE for a Client Experience & Sales Coordinator?
- The role operates in a fast-paced, boutique clinic environment where multitasking is essential. A polished, professional appearance and demeanor are expected to reflect the clinic's standard of excellence.
- What if I don't meet every single requirement for the IVONNE Client Experience & Sales Coordinator position?
- IVONNE encourages applications even if you don't meet every requirement. They value potential and are open to candidates who demonstrate enthusiasm and a willingness to learn and grow with their purpose-driven brand.