AI Success Engineer
Ivalua · Massy, Île-de-France, France
- On site
- Full-time
- $95,000 / year
- Massy, Île-de-France, France
Job highlights
- Engineer AI solutions for business needs.
- Deploy and fine-tune generative AI agents.
- Bridge technical and business teams.
- Drive AI adoption across departments.
- Enhance user experience with AI.
About the role
AI Success Engineer (H/F)
Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.
About Ivalua
At Ivalua we are a global community of experts, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities. Learn more at www.ivalua.com. Follow us on LinkedIn
The Opportunity
As part of Ivalua’s strategic commitment to GenAI adoption, we are creating a new role within our IT department: AI Success Engineer. This position is pivotal in accelerating the deployment and adoption of IVA Agents—our proprietary Generative AI agents—across all Ivalua departments (BUILD, RUN, R&D, GTM, Marketing, Finance HR…). You will be at the heart of Ivalua’s transformation, helping drive innovation, automation, and operational efficiency on a global scale. This is a unique opportunity to have a concrete impact on GenAI’s integration and success at Ivalua, working cross-functionally and directly influencing the way we operate.
Role
Reporting directly to our VP Information Systems, the AI Success Engineer acts as a vital bridge between technical teams and business stakeholders. You will be embedded within internal client teams to understand their domain, identify high-value automation opportunities, and co-develop agentic AI solutions to address real, evolving business challenges. Within the Extranet team, you’ll be leveraging deep prompting and agent-building expertise to ensure robust, scalable agent deployments. Your work will shape the user experience, drive user adoption, and maximize the value of GenAI across the organization.
What You Will Do
- Guide and support internal Employees / IVA Builders in configuring, deploying, and fine-tuning agents to best meet their operational needs.
- Champion IVA Builders best practices, ensuring robustification, reinforcement, and successful rollout of IVA Agents within the organization.
- Ensure consistency of Agents & Collections libraries across the entire organization to avoid duplicating initiative in building agents & collections and ensuring promotion of the standardized agents, collections and tools
- Act as a proxy for agent users, maintaining strong relationships to ensure high satisfaction and optimal usage.
- Collaborate with technical and business teams to identify pain points, gather feedback, and drive continuous improvement of IVA Agents.
- Empower employees to harness the full potential of our GenAI agents, providing training, guidance, and support as needed.
- Contribute to the global GenAI adoption strategy, scaling solutions across multiple departments and geographies.
- Drive communication around IVA in the Extranet: managing users community, organizing webinars and open hours.
Your Profile
If you have the below experience and strengths, this role could be for you:
- Demonstrated ability to engage with business users, quickly understand their domain, and co-create solutions for evolving or undefined problem spaces.
- Hands-on experience with GenAI agent tools, especially in prompt engineering, agent building, deployment, and fine-tuning.
- Deep curiosity and understanding of Generative AI & Agents, with a passion for leveraging AI to streamline and automate business processes.
- Strong problem-solving abilities and a user-centric mindset.
- Strong communication and collaboration skills, able to act as a trusted advisor and bridge between technical and business teams.
- Adaptability, creativity, and a drive to create tangible value through innovation.
Key Skills/Competency
- Generative AI
- Prompt Engineering
- Agent Building
- AI Deployment
- AI Fine-tuning
- Business Analysis
- Stakeholder Management
- Problem Solving
- User Experience
- Automation
Skills & topics
- AI Success Engineer
- Generative AI
- Prompt Engineering
- Agent Building
- AI Deployment
- IT
- France
- Procurement Solutions
- Cloud-based
- Digital Transformation
How to get hired
- Tailor your resume: Highlight AI, prompt engineering, and agent-building experience for the AI Success Engineer role.
- Showcase your understanding: Emphasize your passion for GenAI and automating business processes in your application.
- Prepare for interviews: Be ready to discuss your experience with GenAI tools and co-creating solutions with business users.
- Demonstrate collaboration: Highlight your communication and problem-solving skills, essential for bridging technical and business gaps.
- Research Ivalua: Understand their commitment to digital transformation and AI integration to align your application.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary goal of the AI Success Engineer role at Ivalua?
- The AI Success Engineer at Ivalua is responsible for accelerating the deployment and adoption of proprietary Generative AI agents (IVA Agents) across all company departments, driving innovation, automation, and operational efficiency.
- What kind of AI experience is required for the AI Success Engineer position at Ivalua?
- The role requires hands-on experience with Generative AI agent tools, specifically in prompt engineering, agent building, deployment, and fine-tuning. A deep understanding of Generative AI and Agents is also crucial.
- How does the AI Success Engineer collaborate with business stakeholders at Ivalua?
- The AI Success Engineer acts as a bridge, embedding within internal client teams to understand their domain, identify automation opportunities, and co-develop AI solutions. They maintain strong relationships to ensure high user satisfaction and optimal usage.
- What is Ivalua's approach to hybrid work for the AI Success Engineer role?
- Ivalua offers a hybrid working model, requiring employees to be in the office three days per week. This balances in-person collaboration with flexibility.
- What are the key responsibilities of an AI Success Engineer at Ivalua regarding agent deployment?
- Key responsibilities include guiding employees in configuring and deploying agents, championing best practices for robustification and rollout, and ensuring consistency across organizational agent libraries.
- How does Ivalua support the professional development of an AI Success Engineer?
- Ivalua provides an exceptional training and career development program, empowering employees to unlock their full professional potential and grow within the company.
- What is the reporting structure for the AI Success Engineer at Ivalua?
- The AI Success Engineer reports directly to Ivalua's VP Information Systems, placing them in a strategic position within the IT department.
- What makes the AI Success Engineer role unique at Ivalua?
- This is a new role pivotal to Ivalua's GenAI strategy, offering a unique opportunity to have a concrete impact on AI integration and influence how the company operates globally.