Implementation Consultant

About Iterable

Iterable is the leading AI-powered customer engagement platform, enabling top brands like Redfin, SeatGeek, Priceline, Calm, and Box to create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement with enterprise-grade security and compliance. Trusted by nearly 1,200 brands across 50+ countries, Iterable drives growth, deepens customer relationships, and delivers joyful customer experiences.

Our success is fueled by extraordinary people embodying our core values: Trust, Growth Mindset, Balance, and Humility. We cultivate a culture of innovation, collaboration, and inclusion, recognizing us as one of Inc's Best Workplaces and Fastest Growing Companies, and featured on Forbes’ list of America’s Best Startup Employers in 2022. Iterable has also earned a spot on Wealthfront’s Career Launching Companies List and a top 10 ranking on the Top 25 Companies Where Women Want to Work.

With a global presence, including offices in San Francisco, New York, Denver, London, and Lisbon, and remote employees worldwide, we are dedicated to building a diverse and inclusive workplace. We welcome candidates from all backgrounds. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

About The Professional Services Team

The Iterable Professional Services team's core purpose is to delight customers with experiences and outcomes that maximize our Annual Recurring Revenue (ARR). Our team includes project managers, implementation consultants, solution architects, deliverability consultants, and a customer education manager. We provide growth marketing strategy, implementation consulting, project management, deliverability consulting, and education services. Our success is measured by customer satisfaction, time to value, NPS, adoption of online training Academy, and Net Retention Rate of recurring service offerings. It is crucial that every team member embodies our values: Humility, Trust, Growth Mindset, and Balance.

The Core Purpose of an Implementation Consultant

To delight your customers with experiences and outcomes that maximize their growth and ours.

Responsibilities

• Lead customers through successful implementations of the Iterable platform.
• Build relationships with key stakeholders by learning and solving their challenges.
• Manage internal resources, customer resources, and third parties as needed.
• Build customer-facing artifacts like presentations, project plans, data schemas, migration guides, MarTech architecture diagrams, configuration outlines, and long-term success plans.
• Advocate internally for your customers’ product needs.
• Effectively manage and complete on-time multiple projects simultaneously.
• Support the Sales team with pre-sale scoping, planning, RFP responses, and presenting our process.
• Keep your project plans and meeting notes organized and up to date in our system of record.
• Engage in team meetings and discussions to share successes, learn solutions, and propose ideas.
• Contribute to innovations in our processes, operations, tools, team structure, and service offerings.
• Participate in cross-functional improvement initiatives to support the achievement of our OKRs.
• Travel to onsites to gain valuable face-time with key customers.

Qualifications

• Coaching and teaching
• Strategic thinking
• Problem-solving
• Facilitating
• Training
• Empathy for customers and teammates
• Communicating and listening
• Project management
• Marketing technology

Education & Experience Desired

• A Bachelor’s degree in Business, Marketing, Computer Science, IT, or comparable field.
• Understanding how data flows between systems in a tech stack.
• 3+ years experience delivering complex MarTech implementation consulting to large enterprise customers leveraging multiple channels for multiple brands across global teams.
• Nice to have: Experience in growth marketing operations, marketing automation, & email/SMS/mobile marketing.

Key skills/competency

• Customer Engagement Platform
• Project Management
• MarTech Implementation
• Strategic Planning
• Data Schema Design
• Client Relationship Management
• Marketing Automation
• Cross-channel Marketing
• Problem Solving
• Deliverability Consulting