Collection Specialist
I.T. Right, Inc - A VC3 Company · United States
- Hybrid
- Full-time
- $60,000 / year
- United States
Job highlights
- Collect outstanding balances from customers efficiently.
- Negotiate payment arrangements and resolve disputes.
- Maintain accurate customer interaction records.
- Analyze account data for collection strategies.
- Collaborate with other departments for alignment.
About the role
Collections Specialist
At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.
We're a team of doers, builders, and tech whisperers who live by 4 core values:
- Go Beyond
- Own It
- Be Curious
- Serve as One
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
The Impact You Will Have
A Collections Specialist plays a critical role in ensuring that the company’s outstanding balances are collected in a timely and efficient manner. They must have excellent communication and negotiation skills, as well as strong analytical skills. They must also be able to work effectively in a team environment and be able to manage multiple priorities. Additionally, they must have a thorough understanding of collections laws and regulations.
Department: Finance
Employment Type: Full Time
Location: USA - Remote
Workplace type: Fully remote
Reporting To: Shanna McMullen
What You Will Be Doing
- Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards.
- Contacting customers: Responsible for contacting customers who have overdue accounts to remind them of their outstanding balances and to negotiate payment arrangements.
- Resolving disputes: Resolve any disputes or issues related to outstanding balances. This may involve working with customers, other departments within the company, or external parties.
- Recording customer interactions: Maintain accurate and complete records of all customer interactions, including notes on conversations, payment arrangements, and other relevant information.
- Analyzing account data: Analyze account data to identify trends and patterns.
- Developing collections strategies: Develop and implement collections strategies that are aligned with the company's overall financial goals and objectives.
- Participating in cross-functional teams: Work with other departments within the company and ensure that collections processes are properly aligned with other business processes.
Additional Responsibilities
- Maintain accurate and real time timesheets
- Receive mentoring and feedback from peers and others
- Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams
- Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
- Attend training & team meetings as required
- Ensure work aligns with VC3 standards
- Assist VC3 team members as required.
- Maintain constant and clear communication with clients and colleagues
- Collaborate with all VC3 departments to maximize client satisfaction
- Continuously provide feedback to help improve processes and procedures to provide superior service
- Provide or facilitate timely responses and guidance to client requests
- Maintain documentation, processes, and standards through the change management processes
- Maintain an in-depth knowledge of the products and services that are offered
- Additional duties as required
The Tools You Bring
- Empathy and Customer Service Orientation: Ability to understand and empathize with customers' financial situations while maintaining a professional and customer-centric approach.
- Strong Communication Skills: Excellent verbal and written communication skills to effectively interact with customers, negotiate payment terms, and resolve disputes or issues.
- Negotiation and Persuasion: Proficiency in negotiating payment plans, convincing customers to make timely payments, and resolving delinquencies.
- Active Listening: Ability to actively listen and understand customers' concerns, objections, and reasons for non-payment.
- Problem-Solving Abilities: Aptitude for analyzing customer accounts, identifying potential issues, and developing appropriate strategies to recover outstanding payments.
- Organizational Skills: Strong organization and time management skills to handle a large volume of accounts, prioritize collection efforts, and meet targets and deadlines.
- Resilience and Persistence: Ability to handle rejection, remain persistent in collection efforts, and maintain a positive attitude when faced with challenging situations.
- Attention to Detail: Meticulousness in reviewing account information, ensuring accurate recording of payment details, and documenting collection activities.
- Financial Acumen: Understanding of basic financial concepts, such as credit terms, payment cycles, interest calculations, and the impact of collections on cash flow.
- Compliance Knowledge: Familiarity with collection laws, regulations, and ethical practices.
- Conflict Resolution: Proficiency in handling difficult or escalated customer interactions, resolving conflicts, and maintaining professionalism in challenging situations.
- Data Analysis: Ability to analyze collection data, identify trends, and develop strategies to optimize collection efforts and improve overall performance.
- Computer Proficiency: Competence in using collection software, customer relationship management (CRM) systems, and other relevant tools.
What's In It For You
- Well-being & Support: Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.
- Grow with Us: Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
- People-First Culture: We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
- Transparent Leadership: From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.
Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.
Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed!
About VC3
VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting.
VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same: connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
Key skills/competency
- Collections Specialist
- Communication Skills
- Negotiation
- Customer Service
- Problem-Solving
- Organizational Skills
- Compliance Knowledge
- Financial Acumen
- Data Analysis
- CRM Systems
Skills & topics
- Collection Specialist
- Collections
- Accounts Receivable
- Finance
- Customer Service
- Negotiation
- Communication
- Problem-Solving
- Remote
- Full Time
How to get hired
- Tailor your resume: Highlight your collections experience, negotiation skills, and customer service background relevant to the Collection Specialist role.
- Showcase VC3 values: Align your application with VC3's core values: Go Beyond, Own It, Be Curious, and Serve as One.
- Emphasize key skills: Detail your proficiency in communication, problem-solving, organization, and knowledge of collections laws.
- Prepare for background checks: Be ready to undergo criminal and DMV background checks, and meet CJIS requirements.
- Network and engage: Follow VC3 on LinkedIn and visit their website to understand their services and culture.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the core responsibilities of a Collections Specialist at VC3?
- As a Collections Specialist at VC3, you will be responsible for contacting customers with overdue accounts, negotiating payment arrangements, resolving disputes, maintaining accurate records of interactions, analyzing account data to develop collection strategies, and collaborating with other departments to ensure smooth processes.
- What qualifications are essential for the Collections Specialist position at VC3?
- Essential qualifications include strong communication and negotiation skills, analytical abilities, a team-oriented mindset, the capacity to manage multiple priorities, and a thorough understanding of collections laws and regulations. Empathy, active listening, problem-solving, organizational skills, resilience, attention to detail, financial acumen, compliance knowledge, conflict resolution, data analysis, and computer proficiency are also highly valued.
- Is the Collections Specialist role at VC3 remote?
- Yes, the Collections Specialist position at VC3 is fully remote, offering a remote workplace type within the USA.
- What kind of benefits does VC3 offer its employees?
- VC3 offers a comprehensive benefits package including support for overall well-being (mental health, leave, Employee and Family Assistance Program) and financial wellness (company-matched 401(k)/RRSP plans). They also invest in employee growth through structured development programs like the Leadership Academy, mentorship, and learning reimbursements.
- What are VC3's core values for employees?
- VC3's core values are Go Beyond, Own It, Be Curious, and Serve as One. They emphasize earning trust, having a growth mindset, and delivering excellence.
- What is expected after being selected for the Collections Specialist role at VC3?
- The selected applicant will be subject to criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment.
- How does VC3 approach employee growth and development?
- VC3 is committed to employee growth through structured development programs, including a Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.