Technical Account Manager
Island
Job Overview
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Job Description
Company Overview
What if the enterprise had complete control over the browser? What would it mean for security, for productivity, for work itself? Introducing Island, the Enterprise Browser — the ideal enterprise workplace, where work flows freely while remaining fundamentally secure. With the core needs of the enterprise naturally embedded in the browser itself, Island gives organizations complete control, visibility, and governance over the last mile, while delivering the same smooth Chromium-based browser experience users expect. Led by experienced leaders in enterprise security and browser technology and backed by leading venture funds — Insight Partners, Sequoia Capital, Cyberstarts, and Stripes Capital — Island is redefining the future of work for some of the largest, most respected enterprises in the world.
Position Overview
At Island, we’re not just solving technical problems — we’re helping customers fully realize the power of our browser. That’s where you come in. We’re looking for a passionate, detail-oriented, and relationship-driven Technical Account Manager to be a key strategic partner for our customers. This role is all about building trusted relationships, delivering expert guidance, and ensuring our customers are getting maximum value from Island. If you thrive at the intersection of technology and people — and love translating complex features into real-world value — we want to talk to you.
What You’ll Be Doing
- Be the Trusted Advisor: You’ll serve as the technical point of contact for a portfolio of Island customers, guiding them through every stage of their journey — from onboarding to operational maturity.
- Support & Troubleshooting: Proactively manage and assist with support cases, feature requests, and escalations. You’ll open, monitor, and drive resolution, keeping customers in the loop every step of the way.
- Enablement & Training: Train customer teams on how to deploy, manage, and operationalize Island using best practices that ensure long-term success.
- Configuration & Optimization: Help customers get the most out of Island by tailoring configuration guidance to their unique environment, aligned with security, performance, and usability goals.
- Feature & Release Guidance: Keep your customers informed of upcoming releases and new capabilities — and show them exactly how new features can benefit their teams.
- Collaborate Across Teams: Partner with Product, Engineering, Support, and Customer Success to deliver a unified customer experience and provide feedback that influences the roadmap.
What We’re Looking For
- 5+ years in a technical account management, solutions engineering, or post-sales technical role in software or cybersecurity.
- Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms.
- Experience handling customer escalations, support tickets, and technical project management.
- Excellent communication skills — able to clearly articulate complex ideas to technical and non-technical audiences.
- Comfortable with tools like Salesforce, Jira, Confluence, and remote collaboration platforms.
- Bachelor’s degree in a technical discipline or equivalent experience preferred.
Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match up to 4%.
- Opportunities for professional development and career advancement.
Key skills/competency
- Technical Account Management
- Customer Relationship Management
- Enterprise Software Support
- Cybersecurity Solutions
- SaaS Platforms
- Technical Troubleshooting
- Client Onboarding & Training
- Project Management
- Salesforce CRM
- Jira & Confluence
How to Get Hired at Island
- Research Island's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their vision for the Enterprise Browser.
- Tailor your resume: Customize your resume to highlight experience in technical account management, cybersecurity, and enterprise software, using keywords like 'SaaS platforms,' 'customer success,' and 'technical project management.'
- Showcase technical acumen: Prepare to discuss your experience with enterprise IT products, security platforms, and tools like Salesforce, Jira, and Confluence, demonstrating your ability to articulate complex technical ideas.
- Emphasize relationship building: Highlight instances where you've served as a trusted advisor, managed customer escalations, and driven value for clients in previous technical roles.
- Prepare for behavioral questions: Be ready to share examples of how you've collaborated across teams, influenced product roadmaps, and handled challenging customer scenarios.
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