Business Development Representative

About ISC2

ISC2 is the world’s leading nonprofit member organization for cybersecurity professionals, driven by core values like Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion, and Excellence. Our mission is to create a safe and secure cyber world. We offer globally recognized, award-winning certifications that provide independent endorsement of cybersecurity knowledge, skills, and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, educates the public about cyber risks and empowers access to the cyber profession.

When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment, supporting the unique perspectives of our global cybersecurity workforce. We invite you to help us create an environment of authenticity, trust, empowerment, and connectedness, enabling collective success.

Position Summary: Business Development Representative

We are seeking a motivated Business Development Representative (BDR) to join our growing sales team. This role is critical for building our sales pipeline by identifying, qualifying, and setting appointments with prospective customers. You should possess strong communication skills and a competitive spirit. This position is also ideal for candidates with a desire to grow a career in sales.

Please note: This position is not available to residents of California.

Responsibilities

As a Business Development Representative, your responsibilities will include:

• Lead Qualification: Research inbound and outbound leads to assess their fit and buying potential. Engage prospects via phone, email, and social channels to qualify interest and gather key information. Maintain accurate records of prospect interactions and qualification notes in the CRM.
• Lead Generation & Appointment Setting: Proactively prospect new accounts through outbound calls, emails, LinkedIn, and other channels. Nurture leads and schedule qualified sales appointments for Account Executives. Collaborate with Marketing and Sales to refine targeting strategies and campaigns. Consistently meet or exceed daily/weekly activity and meeting-setting goals.
• Collaboration & Reporting: Provide feedback on lead quality and campaign performance to Marketing. Work closely with Account Executives to ensure smooth handoff of qualified leads. Generate regular reports on activity, conversion rates, and pipeline contribution.
• Perform other miscellaneous duties as assigned.

Behavioral Competencies

• Strong communication and interpersonal skills.
• Self-motivated, goal-oriented, and eager to learn.

Qualifications

• Experience with CRM systems (e.g., Salesforce, HubSpot) is a plus.
• Comfortable with making high volumes of calls on a daily basis.

Education and Work Experience

• High school diploma required; Bachelor’s degree preferred, or equivalent experience.
• 1–2 years in sales, business development, or customer-facing role (internships and entry-level experience acceptable).

Physical and Mental Demands

• Up to 5% travel may be required.
• Work extended hours when necessary.
• Remain in a stationary position, often standing or sitting, for prolonged periods.
• Regular use of office equipment such as a computer/laptop and monitor computer screens.

Key skills/competency

• Business Development
• Lead Generation
• Sales Qualification
• CRM Software
• Outbound Prospecting
• Appointment Setting
• Sales Pipeline Management
• Communication Skills
• Customer Engagement
• Sales Strategy