Credentialing Administrator
ISACA · Schaumburg, IL
- Hybrid
- Full-time
- $54,000 / year
- Schaumburg, IL
Job highlights
- Support ISACA's credentialing programs administratively.
- Manage exam development meetings and volunteer communication.
- Process applications, payments, and track credits.
- Ensure accuracy in data, reports, and system testing.
- Coordinate logistics for meetings and events.
About the role
About ISACA
ISACA® (www.isaca.org) champions the global workforce advancing trust in technology. For over 55 years, ISACA has empowered its community of 195,000+ members with the knowledge, credentials, training, and network they need to thrive in fields like information security, governance, assurance, risk management, data privacy, and emerging tech. With a presence in more than 195 countries and over 230 chapters worldwide, ISACA offers resources tailored to every stage of members’ careers, helping them to thrive in a rapidly changing digital landscape, drive trusted innovation, and ensure a more secure digital world. Through the ISACA Foundation, ISACA also expands IT and education career pathways, fostering opportunities to grow the next generation of technology professionals.
Overview
The Credentialing Administrator is responsible for supporting the administrative and operational functions of the Credentialing Department. This role manages a range of coordination and process-driven activities, including planning and executing Exam and Item Development meetings, communicating with volunteer contributors, processing purchase orders and invoices, and maintaining team metrics and reporting. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while ensuring accuracy and efficiency. This individual plays a key role in supporting departmental workflows and contributing to the successful delivery of credentialing programs.
Responsibilities
- Establish and maintain a centralized filing system by organizing team documentation, developing standardized filing protocols, and clearly communicating processes to ensure accessibility, consistency, and compliance.
- Coordinate exam and item development activities by managing scheduling, communications, and logistics for related programs.
- Monitor shared inboxes, process applications and payments, track CPE credits, and ensure timely and accurate handling of program workflows.
- Provide onsite meeting and event support by coordinating logistics such as material preparation and printing, meal planning and delivery, and collaboration with IT and other teams to ensure seamless execution of in-person activities.
- Maintain and enhance team metrics and reporting by updating dashboards, running reports, and developing tracking tools (e.g., spreadsheets) to monitor performance, identify trends, and support data-driven decision-making.
- Perform quality assurance (QA) activities across systems and deliverables, including reviewing migrated items within the Dimensions system, validating exam files and drafts, testing system functionality, and ensuring accuracy in post-meeting reports.
- Track and process expense reports.
- Serve as backup scribe for item development meetings.
- Proof exam translation files.
Qualifications
Required Field of Study
High School Diploma or equivalent (GED) required.
Minimum Years Of Experience Required
1+ years of experience in an administrative, operations, or coordinator role
Description Of Minimum Experience Required
- High attention to detail and accuracy, particularly in data entry, documentation, and reporting
- Effective written and verbal communication skills
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook), including basic spreadsheet and reporting capabilities
- Experience supporting meetings or events, including scheduling and logistics coordination
- Ability to follow established processes and maintain confidentiality when handling sensitive information
Preferred Field Of Study
Associates Degree in non-profit management, communications, general business, or related field
Preferred Years Of Experience
3+ years experience in an administrative, operations, or coordinator role
Description Of Preferred Experience
- Experience working in a fast-paced, process-driven environment with shifting priorities
- Proficiency in additional languages to support diverse customer and volunteer interactions
- Experience working with diverse populations, demonstrating awareness, respect, and adaptability in communication and collaboration
Competencies/Skills Required
- Ability to work independently and within a team setting
- Excellent oral and written communication skills
- Ability to manage multiple projects effectively, as well as manage and meet deadlines
- Strong interpersonal skills
- Self-starter, highly motivated
- Strong attention to detail
- Cultural sensitivity/awareness
- Team player, ability to build strong relations internally across functional areas and externally with vendors, suppliers, members, constituents, and volunteers
- Proficiency in Microsoft Office products (Word, PowerPoint, and Excel) and Salesforce
This role may require periodic onsite presence at the organization’s headquarters or regional hubs to support collaboration, strategic planning, and key initiatives. Travel may also be required to attend company-sponsored events, meetings, or other organizational activities necessary to support the essential functions of the position.
Equal Opportunity Employer (EEO)
ISACA is proud to be an equal opportunity employer. ISACA is committed to building an environment of diversity, equity, and inclusion where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, age, ancestry, disability, genetic information, citizenship, sexual orientation, veteran status, marital status, familial status, military discharge status, or any other characteristic or status protected by federal, state, or local law. We support an inclusive workplace where employees excel based on merit, qualifications, experience, and ability.
Posted Salary Range
USD $45,120.00 - USD $63,189.00 /Yr.
Benefits Information
Benefits Information available below:
ISACA Career Opportunities and Benefits
Key skills/competency
- Attention to detail
- Organizational skills
- Microsoft Office Suite
- Scheduling
- Logistics coordination
- Data entry
- Reporting
- Communication skills
- Process management
- Quality assurance
Skills & topics
- Credentialing Administrator
- ISACA
- Administrative Support
- Operations
- Coordination
- Meeting Planning
- Event Logistics
- Data Management
- Reporting
- Quality Assurance
- Microsoft Office
- Salesforce
How to get hired
- Tailor your resume: Highlight administrative, operational, and coordination experience, emphasizing attention to detail and proficiency in Microsoft Office Suite.
- Showcase your skills: Emphasize your ability to manage multiple priorities, follow processes, and maintain confidentiality in your application and cover letter.
- Prepare for interviews: Be ready to discuss your experience with scheduling, logistics, data accuracy, and working independently or in a team.
- Understand ISACA's mission: Research ISACA's role in advancing trust in technology and how this credentialing role contributes to their goals.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Credentialing Administrator role at ISACA?
- The Credentialing Administrator at ISACA supports the administrative and operational functions of the Credentialing Department. This involves managing various coordination and process-driven activities, such as organizing meetings, communicating with contributors, processing payments, and maintaining team metrics.
- What are the minimum qualifications for the Credentialing Administrator position?
- A High School Diploma or equivalent (GED) is required. Additionally, candidates need at least 1+ years of experience in an administrative, operations, or coordinator role, with a strong emphasis on attention to detail, accuracy, and proficiency in Microsoft Office Suite.
- What preferred qualifications would make a candidate stand out for the Credentialing Administrator role at ISACA?
- Preferred qualifications include an Associate's Degree in a related field, 3+ years of experience in a fast-paced, process-driven environment, experience with diverse populations, and proficiency in additional languages. Experience with Salesforce is also a plus.
- What kind of meetings will a Credentialing Administrator at ISACA be involved in organizing?
- The Credentialing Administrator will coordinate the scheduling, communications, and logistics for Exam and Item Development meetings. This can include providing onsite support, preparing materials, and acting as a backup scribe.
- How important is attention to detail for the Credentialing Administrator role?
- Attention to detail is critical for the Credentialing Administrator role. This includes accuracy in data entry, documentation, reporting, quality assurance activities, and ensuring the timely and accurate handling of program workflows.
- Will the Credentialing Administrator role at ISACA require any travel or onsite presence?
- Yes, this role may require periodic onsite presence at ISACA's headquarters or regional hubs for collaboration and strategic initiatives. Travel may also be necessary for company-sponsored events, meetings, or other organizational activities.
- What software proficiency is expected for the Credentialing Administrator position?
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) is required, including basic spreadsheet and reporting capabilities. Salesforce proficiency is also listed as a required skill.
- What is the salary range for the Credentialing Administrator position at ISACA?
- The posted salary range for this position is USD $45,120.00 - USD $63,189.00 per year.