Support Analyst – Templates Administration

Company Overview

IQ-EQ is a leading Investor Services group offering end-to-end administration, accounting, reporting, regulatory and compliance services for the investment sector worldwide. With a global workforce of over 5,800 people across 25 jurisdictions and assets under administration exceeding US$750 billion, IQ-EQ works with 13 of the world’s top-15 private equity firms.

Role Overview

The Support Analyst – Templates Administration is responsible for designing, creating, updating and maintaining checklists templates as part of a key module in our solution. You will work closely with international stakeholders to gather requirements, support implementation projects, resolve checklist issues, and ensure adherence to global standards.

Responsibilities

• Design, create, update, standardize and maintain checklists.
• Collaborate with stakeholders to gather and analyze requirements.
• Support operational teams globally in daily checklist usage.
• Investigate issues, determine root causes, and propose improvements.
• Assist in defining user acceptance tests and manage business SLAs.

What We Offer

IQ-EQ offers competitive compensation and benefits including allowances, government-mandated benefits, 13th month pay, and performance-based bonuses. Health and wellness support (HMO from day one, life and accident insurance, mental health support), generous leave benefits, a hybrid work setup with company-issued tools, and numerous learning and growth opportunities are part of the package.

Qualifications

A minimum of 1 year in Application Support with excellent organisational, prioritisation, and interpersonal skills is required. Candidates should be comfortable communicating with diverse stakeholders, have a 'can do' attitude and the ability to work under pressure. Experience in financial services, private equity, or investor services, and within globally distributed, fast-paced teams is preferred.

Technical Skills

• Proficient in Excel, Word, PowerPoint, and Visio.
• Able to draft detailed mock-ups and specifications.
• Experience with Agile ways of working.
• Knowledge of Azure DevOps is a plus.

Additional Information

IQ-EQ is committed to sustainability, inclusivity, and diversity. The company values long-term relationships with employees, clients, and communities and invests heavily in employee development and flexible work arrangements.

Key skills/competency

• Templates
• Checklists
• Support
• Analysis
• Stakeholders
• Agile
• Excel
• Process
• Improvement
• Reporting