Medical Billing Operations Manager
iOrtho · New York, United States
- Hybrid
- Full-time
- $130,000 / year
- New York, United States
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Job highlights
- Manage a remote medical billing RCM team.
- Oversee daily billing, collections, and follow-up operations.
- Ensure team meets performance metrics and targets.
- Identify and implement process improvements.
- Lead and develop remote staff for optimal performance.
About the role
Medical Billing Operations Manager
iOrtho is seeking an experienced Medical Billing Operations Manager to oversee day-to-day performance of our Revenue Cycle Management (RCM) team. This role requires a strong background in medical billing and collections, combined with proven management skills. The Operations Manager will supervise a remote team of five staff members and ensure all RCM functions are executed efficiently, accurately, and within established performance metrics. This position reports directly to the Billing Department Executive Manager.
Key Responsibilities
- Oversee daily operations of the RCM team, including billing, collections, and follow-up
- Manage and support a remote team of five staff members
- Ensure team performance remains within established metric targets
- Identify workflow inefficiencies and implement process improvements
- Provide ongoing training, coaching, and performance feedback to team members
- Collaborate with the Department Manager on strategic initiatives and reporting
Qualifications
- Minimum 3–5 years of medical billing and collections experience
- Prior experience managing or leading a billing/RCM team
- Strong understanding of the full revenue cycle (charge capture through collections)
- Experience with EMR and billing systems (Trizetto & ModMed experience a plus)
- Proficiency in analyzing and managing RCM performance metrics
- Excellent organizational, communication, and problem-solving skills
- Ability to effectively manage and motivate a remote team
What We’re Looking For
- Detail-oriented and metrics-driven leader
- Strong accountability mindset with the ability to enforce performance standards
- Proactive problem solver who can optimize workflows and drive results
- Team-oriented leader who can build structure and consistency in a remote environment
Work Environment
- Collaborative team environment with clear performance expectations
- Opportunity to play a key role in optimizing and scaling iOrtho’s RCM operations
Salary
Base 75k with revenue driven performance incentives / mid 6 figures goal
EEO Disclosure
iOrtho is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Key skills/competency
- Medical Billing
- Revenue Cycle Management (RCM)
- Operations Management
- Team Leadership
- Performance Metrics
- Workflow Optimization
- Collections
- EMR Systems
- Process Improvement
- Remote Team Management
Skills & topics
- Medical Billing
- Operations Manager
- Revenue Cycle Management
- RCM
- Medical Collections
- Team Leadership
- Remote Management
- Healthcare Operations
- Billing Supervisor
- iOrtho
How to get hired
- Tailor your resume: Highlight your medical billing, RCM, and remote team management experience, emphasizing metrics and results.
- Showcase leadership skills: Detail your experience in training, coaching, and performance feedback for a remote team.
- Demonstrate RCM expertise: Emphasize your understanding of the full revenue cycle and EMR/billing systems, especially Trizetto & ModMed.
- Quantify achievements: Use numbers to illustrate your success in meeting performance targets and optimizing workflows.
- Prepare for interview questions: Be ready to discuss your approach to managing remote teams and driving operational efficiency.
Technical preparation
Master revenue cycle management principles.,Gain proficiency in Trizetto and ModMed.,Learn to analyze key RCM performance metrics.,Understand charge capture and collections processes.
Behavioral questions
How do you motivate a remote team?,Describe a time you improved a workflow.,How do you handle performance issues?,How do you ensure billing accuracy and compliance?
Frequently asked questions
- What are the key responsibilities for the Medical Billing Operations Manager at iOrtho?
- The Medical Billing Operations Manager at iOrtho will oversee the daily operations of the Revenue Cycle Management (RCM) team, including billing, collections, and follow-up. This role involves managing and supporting a remote team of five staff members, ensuring performance metrics are met, identifying workflow inefficiencies, implementing process improvements, and providing training and feedback.
- What qualifications are essential for the Medical Billing Operations Manager position at iOrtho?
- Essential qualifications include 3-5 years of medical billing and collections experience, prior management/leadership of a billing/RCM team, a strong understanding of the full revenue cycle, experience with EMR and billing systems (Trizetto & ModMed are a plus), proficiency in RCM performance metrics analysis, and excellent remote team management skills.
- What is the work environment like for the Medical Billing Operations Manager at iOrtho?
- The work environment is collaborative with clear performance expectations. This role offers the opportunity to significantly impact and scale iOrtho’s RCM operations, contributing to a key aspect of the company's success.
- How is the salary structured for the Medical Billing Operations Manager at iOrtho?
- The salary includes a base of 75k, with additional revenue-driven performance incentives. The potential earning goal is in the mid-six figures, offering a competitive compensation package based on performance.
- Is this Medical Billing Operations Manager role at iOrtho remote?
- Yes, the position involves managing a remote team of five staff members. While the job description doesn't explicitly state if the manager role itself is remote, it's highly likely given the team structure and the company's mention of optimizing remote operations.
- What EMR and billing systems are preferred for the Medical Billing Operations Manager role at iOrtho?
- While general experience with EMR and billing systems is required, experience with Trizetto & ModMed is considered a plus for the Medical Billing Operations Manager position at iOrtho.
- How does iOrtho support diversity and inclusion in its hiring process for the Medical Billing Operations Manager?
- iOrtho is an Equal Opportunity Employer committed to diversity and inclusion. They ensure all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, or veteran status.