ICT Associate Quality Assurance

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

This is an expedited recruitment process open only to internal candidates and former IOM staff members who were separated in the last 12 months due to the structural adjustment process. This process is not open to external applicants; their applications will not be considered at this time.

Context

Under the overall supervision of the Chief, Operations and Mission Engagement Solutions, and the direct supervision of the Senior ICT Officer (Solutions Delivery Manager), the ICT Associate Quality Assurance will support application development and automated quality assurance activities across the Solutions Technology and Applications Development teams.

This role strengthens team capabilities by providing hands-on development support, building lowcode components, maintaining integration scripts, and implementing automated testing frameworks to improve delivery speed, reliability, and long-term maintainability of IOM applications.

The role spans application development, Power Platform support, and automated QA/testing, ensuring that solutions meet functional requirements, quality standards, and operational readiness.

Responsibilities

• Application Development Support
  • Develop and maintain application components using Power Apps (Canvas & Model Driven) and Power Automate.
  • Build and modify user interfaces, forms, screens, simple logic, business rules, and workflows within the Power Platform.
  • Support updates to Dataverse and SQL Server data structures, including basic data modelling and maintenance tasks.
  • Assist in developing small modules and enhancements in .NET, JavaScript, and Power Pages.
  • Help prepare integration configurations using standard connectors and basic APIs.
• Automated Quality Assurance
  • Develop and maintain automated test scripts using tools such as Selenium, Playwright, Power Apps Test Engine, or other approved frameworks.
  • Execute automated and manual tests (regression, smoke, functional) and document results.
  • Identify defects, replicate issues, and work with developers to validate fixes.
  • Maintain test data sets, test cases, and test documentation.
  • Contribute to UAT cycles by supporting end-users and capturing feedback.
• Operational & Delivery Support
  • Support deployment pipelines (Azure DevOps), including solution packaging, versioning, and basic CI/CD activities.
  • Prepare technical notes, simple diagrams, and knowledge base entries.
  • Assist with troubleshooting, diagnosing issues, and performing routine maintenance.
  • Monitor platform performance and raise issues proactively.
  • Perform other related duties as assigned.

Qualifications

Education

• Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field with four years of relevant experience.
• Completed High school / Secondary school education with six years of relevant experience.

Experience

• Experience supporting application development using Power Apps and Power Automate;
• Exposure automated testing tools or scripting (Selenium, Playwright, Power Apps Test Studio);
• Basic experience with SQL Server, Dataverse, or relational databases;
• Experience in structured testing, documenting defects, and supporting QA cycles; and
• Experience working in a collaborative team and supporting end-users.

Skills

• Familiarity with web technologies (JavaScript, HTML/CSS) and simple UI changes;
• Ability to build automated tests for Power Apps and web applications;
• Ability to configure and maintain Power Platform ALM, including solution export/import and PAC CLI usage;
• Understanding API based testing, mocking, and test data creation;
• Hands‑on troubleshooting skills across UI, data, and integration layers; and
• Strong attention to detail and ability to follow structured development and QA procedures.

Languages

IOM’s official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages. For this position, fluency in English is required (oral and written). Working knowledge of Spanish is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Key skills/competency

• Power Platform
• Power Apps
• Power Automate
• Automated Testing
• Quality Assurance
• Selenium
• Playwright
• SQL Server
• Azure DevOps
• CI/CD