IT Helpdesk Executive
Inwinteck Pvt Ltd
Job Overview
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Job Description
Company Description
Inwinteck Pvt Ltd specializes in global IT hardware maintenance services for high-end servers, storage systems, and medical equipment. Established in 2015, the company provides on-call and on-site IT infrastructure maintenance support in over 130 countries, ensuring minimal response times and high customer satisfaction. With a network of over 5,000 certified technicians in more than 672 cities, Inwinteck delivers seamless, 24x7 support through a professionally managed team and strong IT systems. Their mission includes providing uninterrupted IT services while promoting employee well-being and sustainability. Inwinteck is dedicated to creating a reliable and efficient IT environment alongside a healthy and safe global community.
About the Role
Inwinteck is seeking a motivated and customer-oriented IT Helpdesk Executive to join our growing team. You will be the first point of contact for technical assistance, providing support via phone, email, and chat. This is an excellent opportunity for freshers or those with early-career experience to build a solid foundation in IT support and services.
Qualifications & Skills
- Experience: 0 to 1 year in a technical support or customer service role. Freshers are encouraged to apply.
- Communication: Fluent verbal and written English communication skills are mandatory.
- Technical Aptitude: Basic understanding of computer systems, mobile devices, and software troubleshooting.
- Interpersonal Skills: Excellent co-ordination and people skills with a "customer-first" mindset.
- Problem-Solving: Ability to stay calm under pressure and think logically to solve technical hurdles.
Key skills/competency
- Customer Service
- Technical Support
- Troubleshooting
- Communication Skills
- Problem-Solving
- IT Infrastructure
- Hardware Maintenance
- Software Support
- Helpdesk Operations
- Client Relations
How to Get Hired at Inwinteck Pvt Ltd
- Research Inwinteck's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight communication, problem-solving, and basic tech skills; quantify any customer service experience.
- Showcase customer focus: Prepare examples demonstrating your "customer-first" mindset and ability to calm users.
- Brush up on IT fundamentals: Understand computer systems, mobile devices, and common software troubleshooting.
- Practice interview scenarios: Be ready to discuss handling pressure and logically approaching technical issues.
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