Director of Quality @ Invisible Technologies
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About Invisible
Invisible Technologies is the AI operating system for the enterprise. Our end-to-end AI Software Platform structures messy data, builds digital workflows, deploys agentic solutions, evaluates impact, and mobilizes human experts. We have trained foundation models for more than 80% of the world’s leading AI model providers including Cohere, Microsoft, and AWS. In 2024, we reached $134M in revenue and were named the #2 fastest growing AI company on the Inc. 5000.
About The Role
The Director of Quality is responsible for ensuring our AI training and multilingual data operations meet the highest standards of accuracy, consistency, cultural relevance, and linguistic excellence. You will oversee human-in-the-loop workflows, advanced multilingual processes, drive client relationships, and spearhead strategy development through Monthly and Quarterly Business Reviews.
What You’ll Do
- Manage large accounts and portfolios with dedicated teams.
- Oversee team design, capacity planning, and talent strategy.
- Lead client discovery, scope new opportunities, and manage escalations.
- Create reports using operational metrics, financials, and eNPS scores.
- Set OKRs and lead Monthly Business Reviews with senior stakeholders.
What We Need
- Bachelor's degree in Operations Management, Engineering, Computer Science, Linguistics, or related field.
- 5+ years experience in quality assurance, service delivery, or operations.
- Expertise in language QA, linguistic quality, cultural adaptation, and multilingual projects.
- Experience in agile environments and project management tools.
- Familiarity with AI/ML concepts is a plus.
What’s In It For You
Competitive and fair compensation adjusted by location; bonuses, equity, and comprehensive benefits. Work in a dynamic environment at the intersection of advanced AI and human ingenuity where you can innovate and shape the future.
Additional Information
Invisible operates hybrid with offices worldwide. Specific in-office collaboration requirements will be communicated during the recruiting process. Our hiring process includes the thoughtful use of AI and offers reasonable accommodations for individuals with disabilities.
Key skills/competency
- Quality Assurance
- Client Management
- Multilingual Operations
- Operational Metrics
- Team Leadership
- Process Improvement
- Agile Methodology
- Data Analytics
- AI/ML Concepts
- Strategic Planning
How to Get Hired at Invisible Technologies
🎯 Tips for Getting Hired
- Research Invisible Technologies: Understand their AI platform and global impact.
- Customize your resume: Highlight quality assurance and multilingual project management.
- Prepare examples: Detail experiences with agile and operational metrics.
- Practice interviews: Focus on strategic client management scenarios.