Operations Specialist

About Intuitive

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

The Opportunity: Operations Specialist

The Operations Specialist is responsible for coordinating, supporting, and optimizing all aspects of employee learning programs and associated technologies within the Commercial Enablement Team at Intuitive. This position blends logistics and administrative support for commercial training programs with hands-on administration of learning technology platforms. The Operations Specialist partners closely with stakeholders to deliver operational excellence, drive process improvements, and ensure a seamless, high-quality learning experience for participants.

Roles & Responsibilities

Program Coordination & Logistics:

• Coordinate travel and logistics for Commercial Enablement programs (flights, hotels, transportation, VISA requirements, etc.)
• Manage enrollment processes, and provide high-touch support for program participants and facilitators
• Manage program schedules, administrative needs, and ensure all details are in place for successful training events
• Act as point of contact with travel agencies to deliver seamless experiences and ensure cost-effectiveness
• Track and analyze costs, identifying areas to reduce spend and improve efficiency

Compliance & Learning Technology Support

• Maintain accurate training records and documentation, adhering to Quality Management System requirements
• Administer Surveys and the Learning Management System (LMS)
• Present continuous improvements to systems, tools, and processes to enhance the learner experience to stakeholders
• Troubleshoot and resolve issues with learning technologies, create and maintain user guides and FAQs
• Train team members and program facilitators on best practices for using learning technology

General & Strategic

• Proactively anticipate risks and roadblocks; take steps to resolve issues early and remove obstacles for the team
• Address current and future opportunities and challenges for sustainable program success
• Model company values and contribute to a culture of growth, learning, and excellence
• Demonstrate exceptional customer service and the ability to balance organizational, team, and individual needs in decision-making
• Act independently, manage competing priorities, and deliver results in a fast-paced environment

Qualifications

• Bachelor’s degree preferred or 4+ years of relevant experience
• Technical proficiency with Excel, Word, PowerPoint; ability to learn new software quickly
• Excellent problem-solving and process improvement mindset
• Strong organizational skills, attention to detail, and ability to manage multiple projects
• Exceptional customer service, communication (verbal/written), and presentation skills
• Team player with a track record of building productive, cross-functional relationships
• Willing and able to provide occasional support for program needs (travel)

Key skills/competency

• Logistics Coordination
• Learning Management System (LMS)
• Process Improvement
• Stakeholder Management
• Administrative Support
• Travel Management
• Compliance & Documentation
• Problem-Solving
• Customer Service
• Training Enablement