Staff Design Operations Specialist

Overview

Intuit is seeking a Design Program Manager to enhance clarity, craft, and execution quality at scale within its design organization. This role is crucial for strengthening operational and cultural foundations by establishing shared standards, ensuring predictable execution, and fostering a strong design identity. You will collaborate closely with Design Leadership, TPMs, and cross-functional partners to create and drive the systems, rhythms, and visibility necessary for teams to consistently deliver high-quality work.

Responsibilities

Strengthen the Craft

Establish and maintain frameworks for craft across the organization, clarifying expectations, evolving crit/review practices, and supporting learning and development to elevate standards. Nurture a cohesive design culture that enhances community, shared identity, and pride in craft.

Design Operating Systems & Org-Wide Rituals

Build and manage operating structures to facilitate smooth team progression from kickoff to launch. This includes designing adaptable workflows, maintaining templates and checklists, and driving org-level rituals like design reviews, workshops, and portfolio forums. Ensure teams operate with clarity, consistency, and confidence.

Execution Quality & Product Excellence

Support execution maturity by defining quality criteria, organizing review rhythms, and ensuring teams have the necessary structure to deliver at a high standard. Partner with TPMs to unblock teams, improve predictability, and ensure design work aligns with product and engineering plans.

Design Roadmaps, Portfolio Visibility & Planning

Drive visibility into design initiatives, resourcing, and priorities to aid Design Leadership in informed decision-making and ensure team alignment with company goals. Support planning cycles, facilitate portfolio discussions, and maintain shared visibility across teams and partners.

Cross-Functional Alignment & Operating Rhythm

Connect design's operating system with PM, Engineering, TPMs, and other partner rhythms. Coordinate planning cycles, align milestones, and ensure design teams are integrated into relevant cross-functional forums to enhance alignment, communication, and clarity across the product development ecosystem.

Qualifications

• Systems thinker bringing clarity and structure without over-processing.
• Exceptional collaborator with TPMs, Design Leadership, and cross-functional partners.
• Skilled in facilitating alignment, managing forums, and driving org-wide visibility.
• Comfortable navigating ambiguity and creating scalable frameworks from scratch.
• Deeply committed to craft excellence and operational rigor, passionate about enabling designers.
• Agency or in-house creative team experience with impactful case studies demonstrating E2E management of the creative process, positive business results, and team leadership.
• Project management and resourcing expertise for E2E creative development using the latest tools and technologies.
• Developing business acumen to prioritize work based on objectives and strategies for maximum impact, considering trade-offs and dependencies.
• Data mindset to understand KPIs, channel, and product signals impacting creative development.
• Expertise in marketing channels, including unique deliverables, specs, and media placements for integrated campaigns.
• Ability to thrive through ambiguity, remain nimble, and respond decisively in difficult situations with a clear point of view.

Key skills/competency

• Design Operations
• Program Management
• Cross-Functional Alignment
• Process Improvement
• Framework Development
• Operational Rigor
• Design Strategy
• Stakeholder Management
• Agile Methodologies
• Creative Process Management