Staff Content Designer, Brand & Marketing

Overview

At QuickBooks, world-class design helps power the success of small businesses and self-employed people around the world. Our content designers are involved at every step of a project—from gathering insights, brainstorming, prototyping, and experimentation to launching award-winning creative. We’re innovating through generative AI and conversational UI to make every interaction delightfully simple.

You’ll work to develop Marketing Experiences across our owned channels that position our products as best-in-class, educate potential customers, and enable purchase. This Staff Content Designer, Brand & Marketing role is available in California locations and requires hybrid-in-person work in the office 3 days per week. We are looking for a candidate who is passionate about content design, a collaborative team player, creative problem solver, strong communicator, and a constant advocate for the customer.

Customers are at the heart of everything we design. We’re inspired by the courage, passion, and entrepreneurial spirit of our small-business customers. If you’re ready to create bold and elegant solutions that power prosperity around the globe, let’s talk!

Responsibilities

• Gain product knowledge across our suite of offerings.
• Design meaningful and purpose-driven E2E experiences that inform and guide customers toward the right product for their business.
• Proactively seek new knowledge and connections with marketing partners.
• Participate in customer research and qualitative testing to inform meaningful customer experience design for the web and beyond.
• Partner closely with marketing stakeholders and visual designers to build benefit-driven storytelling that enables customers and prospects to make confident decisions.
• Transform complex financial jargon into conversational, approachable language.
• Craft web experiences, landing pages, emails, in-product messages, microcopy, and other project deliverables.
• Help our partners understand the QuickBooks voice and tone system—through examples, training, and review sessions.
• Collaborate effectively with other designers, content strategists, product managers, marketers, and researchers.
• Eagerly solicit feedback and contribute constructively to design reviews.
• Advance a strong point of view, backed up by personal expertise, design rationale, customer data, and industry trends.
• Go wide in exploration, then narrow to 2 or 3 based on experimentation and customer research.
• Lead and work on multiple projects at a time, using strong communication skills to manage time and expectations appropriately.

Qualifications

• 7+ years of experience in content design, content strategy, or a related field.
• Bachelor’s degree in English, Journalism, Human-Computer Interaction Design, or another relevant field or equivalent experience (Master’s degree a plus but not required).
• Deep knowledge of design principles and methods.
• Curiosity and commitment to testing new ideas and innovating to drive business results.
• Effective communicator, presenter, and negotiator.
• Excellent verbal and written English skills.
• A strong portfolio demonstrating your craft and collaborative process.

Compensation and Benefits

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. The expected base pay range for this position is:

• Bay Area California: $179,500 - $243,000
• Southern California: $173,000 - $234,000

Key skills/competency

• Content Design
• Content Strategy
• UX Writing
• Brand Marketing
• Customer Experience
• Generative AI
• Conversational UI
• Storytelling
• Information Architecture
• Cross-functional Collaboration